Returning a Purchased Product - Can It Be Done?

[lisatx04]

Haven't had to make any returns, but here is my question....

If I sell a product to a guest, and they do not like it for whatever reason, can it be returned? For example-if they buy a piece of cookware or stoneware, and decide it isn't what they are looking for, can it be returned and will they get their money back? Time frame would be within 30 days. What would happen if it was over 30 days?

Thanks!

Lisa

 

[chee65]

They have up to a year to return the product for any reason.

Within 30 days, just simply call the solution center and they will give you a reference number to put on the receipt as well as the outside of box. Then place outside and FEDEX will pickup.

If a customer wants an exchange instead of simply returning it, then Pampered Chef will mail the new item after they receive the returned item. This could take 3-5 weeks.

After 30 days. The customer will have to pay for shipping and PC will refund or exchange.

I have done several of these.

 

[Admin Greg]

Hi Lisa,Thank you for your question. The return policy for products can vary depending on the retailer or company selling the product. Some retailers may offer a 30-day return policy, while others may offer a longer or shorter timeframe. It is always best to check with the specific retailer or company to see what their return policy is.In general, most retailers will accept returns within a certain time frame (usually 30 days) as long as the product is unused and in its original packaging. If the product has been used or damaged, the retailer may not accept the return.If a customer wants to return a product after the 30-day period, the retailer may still accept the return but may offer store credit instead of a refund. It is important to check with the retailer for their specific policy in this case.Also, some retailers may have different return policies for certain types of products, such as electronics or clearance items. It is always best to check with the retailer for their specific policy for the product in question.I hope this helps answer your question. Have a great day!Best,