Responding to Bookings Objections

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Discussion Overview

This thread explores various strategies for addressing objections from potential hosts regarding booking cooking shows. Participants share personal experiences and techniques for overcoming common concerns expressed by guests.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant recalls a technique from a conference involving listening to guests' reasons for not booking and offering alternatives, such as presenting in smaller spaces.
  • Another participant shares their experience of offering their home for a show to support a family affected by a fire, highlighting the benefit of helping others earn kitchen items without the hassle.
  • One participant describes a situation where guests claimed a rule of only hosting one show per year, questioning the validity of such a rule and suggesting that people often want to add to their collections over time.
  • Another participant expresses disappointment when a host agreed with the guests' rule, but plans to follow up with them later.
  • One participant humorously suggests planning a large show with multiple family members as hosts to circumvent the one-show rule.
  • A participant shares a structured approach to responding to objections, emphasizing the importance of acknowledging concerns before addressing them.

Areas of Agreement / Disagreement

Views differ on the effectiveness of certain objections and rules regarding hosting shows, with no clear consensus on how to handle the one-show-per-year rule.

Contextual Notes

Participants share personal anecdotes and experiences related to booking objections, focusing on the importance of understanding and addressing guests' concerns.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants looking for ways to navigate objections from potential hosts and enhance their booking strategies.

scottcooks
scottcooks
Gold Member
Messages
1,930
help me continue this: Someone asked on another thread, about show guests who are adamant about not booking. I'm remembering from Nat.Conference that listening to reasons people might have for not booking, and having a possible alternative was the technique. HELP CONTINUE THIS...

Kitchen too small - I can present on just a card table in your living room. I once did a show in a college dorm room on the top of the dresser, where everyone sat on the beds. It's more fun when everyone is closer together!

House/kitchen under remodel - Wow; that's terrific. Let's plan to book a time when your kitchen is done, to show off all that handiwork. Everyone would love to come admire your beautiful new space! Would you like to book a catalog show in the meanwhile so you can still receive host benefits?

Too busy - I appreciate your honesty. When things settle down a little, let's look at the possibility. May I call you in 3 months to check your calendar then?

Kids hectic schedules; husband wouldn't let me have people over - I would be willing to offer you my home for the event. I'm centrally located, and have had 12 very successful parties for other hosts at my home. Let's take a look at the calendar to see what could work.

Too much work/bother - consider co-hosting with someone, and you can split the host benefits with them. It could be at their house, maybe all you do is invite some people, and show up and write the other host a check for groceries and they do the shopping and cleaning.
 
Scott- yet again you blow me away with your wisdom!! What a great list of reasons to Have a show and change the person's mind.

We just had a family lose their home to a fire and I offered the other consultant who knows the family, the use of my home to host her show. That way the burned out family has a way to earn kitchen stuff for free vs paying full price without the hassle of finding a place.
 
I had a show last night of 14 when I asked about booking shows I was told they all have a rule only one show per year. How would you respond to that one? They are all family.
 
gidgetmarie said:
I had a show last night of 14 when I asked about booking shows I was told they all have a rule only one show per year. How would you respond to that one? They are all family.
Click to expand...
Don't they all/each know other people? That's an interesting rule, but I'd be surprised if it actually happens.

One thing I say to potential hosts and I know to be true: nobody gets EVERYTHING they want at one show (unless they're made of money! :eek: ), so I've found that people add to their collections little by little. Plus, since our new catalogs come out with anywhere from 40-60 new products every 6 months, chances are there's something new that people will want.
 
That is what I said and the host was actually hoping to have a few of them agree to a show so she could spread her wish list out a little. BUt then at her show she agreed with the sisters that this is how they do things. I thought I would still follow up with a few of them periodically but I was kinda bummed by the response I got.
 
  • Thread starter
  • #6
Smile, and say - Hmm-- it's my experience some rules are made to be broken! Kidding aside, let's plan for a year from now, and make it a mega-show - at least 3 different family members are hosts, with 12-15 guests, each.

Let's get back on topic, please! Give booking conflicts and suggestions to overcome them.
 
Good way to word that I will have to try it.

Thanks!
 
Here's something I learned on a responding to objections teleclass (as well as in Step up to Director training): you can't just throw out the response to the objection, because people will think that you're not taking it seriously. You need to let them know that you hear and understand their concern.C - Confirm the objection. Sometimes what they say is the problem isn't the whole story.
A - Acknowledge their feelings.
R - Respond to the objection with clarifying questions and information.
E - Extend the invitation again.That said, here's another one:
None of my friends cook. Do they entertain? We have lots of great tools to help prepare convenience foods, or to make entertaining a breeze.
 

Frequently Asked Questions

What should I say if a potential host says they don’t have enough time to hold a party?

Reassure them that hosting a Pampered Chef party can be flexible and fun! You can suggest a quick online party or a shorter in-home gathering that fits their schedule. Emphasize that you will handle most of the planning and setup, making it easier for them to enjoy the experience without feeling overwhelmed.

How do I respond if someone says they can’t afford to host a party right now?

Let them know that hosting a Pampered Chef party can actually help them save money! They can earn free and discounted products based on sales from their party. You can also mention that there are no upfront costs to host, and it’s a great way to gather friends and family for a fun experience while potentially earning rewards.

What if a potential host is worried about inviting people to their party?

Address their concerns by reminding them that most people love getting together for fun and food! You can suggest starting with a small group of close friends or family to make it feel more comfortable. Offer to help them with invitations and provide tips on how to make their guests feel welcome and excited about the event.

How can I overcome objections from someone who thinks they won’t have enough guests?

Encourage them by sharing that many hosts are surprised by how many people show up! Offer to help them reach out to their network and suggest ways to promote the party, such as social media or personal invitations. You can also mention that even a small gathering can be successful and enjoyable, leading to great rewards.

What should I say if someone thinks they can just buy the products online instead of hosting a party?

Explain the unique benefits of hosting a party, such as earning free products, exclusive discounts, and the fun of socializing with friends. Highlight that parties often provide a more engaging experience, with live demonstrations and personalized recommendations that they won’t get from just shopping online. Encourage them to think of it as a fun event rather than just a shopping trip.

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