Resolve Customer Issues Quickly | Solution Center Update - Pampered Chef

[chefkugler]

Ok I don't like to complain, but today this just burns me.

I had placed an adjustment on 4/8. Customer got a broken batter bowl and was missing her basting brush. On 4/10 I got an email stating it was approved and would be going out in 1-2 business days.
So today (4/17) I was on the phone with the solution center for something else and asked her to check on this.
She said she was putting a rush on it. She stated it was waiting to find out if it was the bowl or just the lid. I never got an email asking me that. Just the approved one stating it was shipping out. So she said I will rush this to the plant so it will go out today. WONDERFUL!!
So about an hour later I got an email stating it went out. PERFECT.
Well before talking to HO this morning, I had sent an email stating the adjustment was still not shipped and the customer has called me. ( really a week and half for an adjustment is very long).
So now I get an email from the Solution center.
Dear Melissa,
Thank you for contacting The Pampered Chef. We shipped out both items on April 10th. Usually it takes up to 7 business days before items arive.

Sincerely

Jacob Korolczuk
Solution Center Representative

Now that just tells me that they will tell us just about anything. Why lie?
So it is hard to know what to trust anymore with so many different answers. We all know that if it had shipped on the 10th, the customer would have had it Tuesday or Wednesday.

Ok, sorry to vent. But really this burns me. I worked in Customer Service for over 10 years before doing PC. So I'm all about customer service and being accurate.

 

[MORFIA]

sent that to [email protected] she needs to know--if we want it fixed-

 

[chefkugler]

Thanks, I will do that. I never know who to send what to.