Replacement Deep Covered Baker Lid

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Discussion Overview

This thread centers around experiences and challenges faced by participants regarding the replacement of a Deep Covered Baker (DCB) lid. Participants share their personal experiences with the process of obtaining a replacement lid, including interactions with customer service and the policies surrounding warranty claims.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration with the customer service experience when trying to replace a broken DCB lid, noting conflicting information received from different representatives.
  • Another participant shared that the lid cracked during cleaning and suggested that the company should replace it as a goodwill gesture, given the short time of ownership.
  • Several users mentioned that they had different experiences with replacements, with some stating that only the entire DCB would be sent rather than just the lid.
  • One participant noted that they would advise customers to call customer service directly for better results, as they might be more willing to assist the customer than a consultant.
  • Another participant shared their experience of successfully replacing parts of other products, suggesting that sending back only the damaged part can sometimes lead to a full replacement.
  • Some participants offered to provide spare lids to the original poster, indicating a willingness to help within the community.

Areas of Agreement / Disagreement

Views differ on the warranty coverage and replacement process, with no clear consensus on whether the company should replace just the lid or the entire DCB. Participants have varying experiences and opinions on how to navigate the customer service process.

Contextual Notes

The discussion reflects the experiences of consultants who are navigating the replacement policies of Pampered Chef products, particularly in relation to warranty claims and customer service interactions.

Who May Find This Useful

Consultants who encounter similar issues with product replacements or those looking for insights into handling customer service interactions regarding Pampered Chef products may find this discussion beneficial.

J
JennLizFran
Gold Member
Messages
343
Hello all! A few weeks ago I posted about being in need of a DCB lid in cranberry and everyone said just call HO, they'll send out a whole new one. Well I have talked to HO twice now and first they said this was not a warranty issue and would not send out a new one. Then I spoke with my recruiter who was actually the consultant on the sale, and they told her they would but first she needed to send back the old one, but of course the customer threw away the broken lid, and they won't accept just the bottom portion. So, I spoke with my director, and she again is telling me this is not a warranty issue! She has only had the DCB for about 3 1/2 months! What do I do? Does anyone have an extra lid they'd be willing to sell? I just ordered a cranberry DCB, so I'll probably give her the lid off mine when it comes, but I'll still need a replacement for me!
 
I'm curious as to why they say it isn't a guarantee issue. What happened to the lid?
 
Jenn- since yours will be w/in 30 days you shouldn't need to send yours back.
 
  • Thread starter
  • #4
The lid cracked when she was cleaning it. She barely tapped it against the faucet and it broke. It must have already had a hairline crack in order for this to happen. And she'd had it for such a short period of time, that I think they should replace it as a show of goodwill if nothing else
 
  • Thread starter
  • #5
Ooo...so I should just be able to do an online adjustment for mine and they'll just ship out a new one? No questions asked? That would be great!
 
Did you call HO for the replacement, or did the customer? If the customer called, you may not be getting the whole story. If the customer was cleaning it before it was completely cooled, and it cracked because of that, that's not covered under the guarantee.

Sometimes it's easier to have the customer call HO for guarantee issues because they know the right questions to ask, and also know how to explain to the customer if the guarantee doesn't cover their item. That way you also don't look like the bad guy, because you're not the one giving the bad news.
 
JennLizFran said:
Ooo...so I should just be able to do an online adjustment for mine and they'll just ship out a new one? No questions asked? That would be great!
Click to expand...

I wouldn't do the adj online, b/c then they MIGHT ask for the whole thing back! I'd just call them and tell them you need the LID ONLY- tell them yours arrived chipped or something. Plus otherwise you'll end up with an extra DCB base, which may not be a bad thing, but I'm a fan of only getting replacements of what I actually need & not the whole thing :p
 
  • Thread starter
  • #8
She really only wanted the lid anyways. She assumed she could just buy a new lid (and being new I thought I could do, just as a replacement parts order).
 
This is one of those times when in the future if I do any adjustments on the lids.......I will store the rest of the broken parts, so if a customer throws it away, I can pull a piece out and give to her to send back in..... even though at EVERY show I do I tell people if it breaks save a palm sized piece, I either get calls a threw whole thing away or they've saved everything.

Hopefully someone can help you out.


Lisa
 
They won't replace just the lid. I had a customer call me because her DCB lid arrived with some chips in it. When I did the adjustment they said at this time they don't have just the lid available and that they'd send her an entire new DCB and a shipping label for her to return hers.
 
In several cases where there were multiple parts to a product, I have only sent the damaged part i.e. the cutting board with measures in - just sent back the base on which the feet had come off. They sent an entirely new, blister sealed board with all the inserts. One time it was the Chillzane rectangle server and the egg tray leaked. I sent that part, and they replaced the entire product. So you are right, Lisa, just a piece of the shard on stoneware products will do it.
 
  • Thread starter
  • #12
Ok, well seh threw away the lid. I just recieved my new one today, and am going to give her the lid from it. Since it's within my 30 days, will they ask me to return it? And if so, can I just get hubby to break a piece off the body and mail that to them?
 
I still don't understand why they aren't offering to replace the entire DCB for her! I don't know about you guys, but I can't clean my stone pieces if they aren't cool enough-because they are too hot to handle! So I doubt she was washing it when it was still hot...I think I'd try HO again and run it up the chain! If that doesn't work, have the customer call *But don't TELL her what they've said- so she's not going in with her defenses way up. . They may be more willing to please HER than you. I wouldn't break MY DCB or give her my lid JUST yet. To me, 3 1/2 months- there's no reason they shouldn't take it back. And if they need a piece of stone, then let her break her base - but only if they are giving her a new one entirely. But from what you are saying so far, nothing sounds like a "non-warranty" issue to me.
 
  • Thread starter
  • #14
It's already been several weeks, so she's already annoyed. And to be honest, I'm really sick of dealing with HO. I've been doing this for barely more than 30 days and they have been a huge pain to deal with!
She's a good friend of mine too. I have another DCB, I just got the cranberry one with my free stoneware. I figured for free I might as well get the most expensive item...haha! Can't hurt to have 2! So I won't be without one in the meantime. But someone mentioned yesterday that within 30 days they won't make you return the broken item?
 
That's why when I call in a cracked/broken stone (or whatever) I just give BASIC info to HO, like the DCB has a large crack...etc. I don't get into HOW they cracked it...just that it developed a crack. This way, there's no back and forth conversation as to whether or not the issue is covered under the "warranty conditions".

Go this route next time and you will have a way easier time making the adjustments for your customers :)
 
Jenn, I DO have an extra cranberry DCB lid!! I'd be more than happy to send it to you for free, if you or the customer just cover the postage. PM me with the address and I'll try to get it out Tuesday (sorry, it's too late today, and the PO is closed Monday for the holiday).

The only problem is, the lids are not a uniform size (didn't realize this until I received my replacement DCB), so can't guarantee it will secure fit your customer's DCB.
 
Jenn!!!! I not only have a spare Cranberry DCB lid - but

<<<<<<LOOK WHERE I LIVE!!!! Call me 540-439-0504 so we can make arrangements to meet. I have no reason to keep the lid, so I'll be happy to give it to you for free.
 
JennLizFran said:
It's already been several weeks, so she's already annoyed. And to be honest, I'm really sick of dealing with HO. I've been doing this for barely more than 30 days and they have been a huge pain to deal with!
She's a good friend of mine too. I have another DCB, I just got the cranberry one with my free stoneware. I figured for free I might as well get the most expensive item...haha! Can't hurt to have 2! So I won't be without one in the meantime. But someone mentioned yesterday that within 30 days they won't make you return the broken item?
Click to expand...

Don't give them so much information. Just tell them it broke and ask for a replacement. You wouldn't have gotten such a hassle if you hadn't told them the whole story or if you had just done the adjustment online.
 
  • Thread starter
  • #19
pampchefsarah said:
Jenn!!!! I not only have a spare Cranberry DCB lid - but

<<<<<<LOOK WHERE I LIVE!!!! Call me 540-439-0504 so we can make arrangements to meet. I have no reason to keep the lid, so I'll be happy to give it to you for free.
Click to expand...



That would be awesome!!! I'm calling you now!
 
  • Thread starter
  • #20
Thanks again Sarah! My customer was so excited to have her lid and be able to use her DCB again! She's making dinner in it tomorrow! And I'm thrilled not to have to deal with HO anytime soon! (Fingers crossed!)
 
I'm thrilled I had the opportunity to help you out AND meet you in person! Hope you can make it to the meeting on Monday.
 
I just love happy endings!!!​
:)
 
I am a new consultant and i hit my 1250 in the thirty days, well i just received my DCB and it had a crack in the lid. I called HO and they are sending me a label to mail back my DCB and they are already sending me my new one. Its a small chip/crask but i didnt want to chance it getting worse. The rep was very nice and apologized. Ive actually been having many issues with having to place product adjustments with 2 out of 4 shows i have had. the first one was missing pan scrapers. i did a product adj and got the conf email, and then they sent a mini whipper intead of the scrapers. haha there is more too....they prob think im crazy :)
 
I sent a show on the 15th. I opened the DCB and it was chipped...I did online adjustment they said not to return it would send another one...2nd one arrived this week and the top of the baker is severely scratched. So now I have to do another adjustment. This is ridiculous. I have never had this kind of problem before but this past year I have had to do a lot of adjustments.

HO always replaced the whole item if it is under warrantee...not sure why they do that but it has been standard procedure for the past 9 years I have been a consultant.
 
I made an adjustment where they sent me the Small Scraper instead of the Classic Scraper and they made me return it before they would send out the correct one! Now that was ridiculous! It was within 30 days and they sent me a label but I think it sure cost them more than telling me to keep it since they sent the wrong thing! This was an online adjustment too!
 
  • Thread starter
  • #26
Other than the DCB lid issue, I got a broken grater in my new consultant kit. I called for a replacement and they sent me a Madoline, when I called again, they said I would have to pay shipping to send back both the grater and mandoline before they would send out a new grater! No way! Luckily, my director was able to take care of this for me.
 
JennLizFran said:
Other than the DCB lid issue, I got a broken grater in my new consultant kit. I called for a replacement and they sent me a Madoline, when I called again, they said I would have to pay shipping to send back both the grater and mandoline before they would send out a new grater! No way! Luckily, my director was able to take care of this for me.
Click to expand...

Fortunately, your director took care of it. To ask you to pay shipping for these products is inexcusable. Sometimes it depends on the representative you are speaking to. If you are ever unhappy with the response you get, always ask (with a smile on your face, of course!), if there is a supervisor there that you can talk to.
 

Frequently Asked Questions

What is the Replacement Deep Covered Baker Lid?

The Replacement Deep Covered Baker Lid is a spare or replacement lid designed specifically for the Deep Covered Baker from Pampered Chef. It allows you to replace a lost or damaged lid, ensuring that your cooking and baking experiences remain seamless.

How do I know if I need a replacement lid for my Deep Covered Baker?

If your original lid is cracked, broken, or missing, you will need a replacement. Additionally, if the lid no longer fits securely or has warped, it may be time to consider getting a new one to maintain optimal cooking performance.

Where can I purchase a Replacement Deep Covered Baker Lid?

You can purchase a Replacement Deep Covered Baker Lid directly from the Pampered Chef website, through a Pampered Chef consultant, or at various online retailers that carry Pampered Chef products.

Is the Replacement Deep Covered Baker Lid dishwasher safe?

Yes, the Replacement Deep Covered Baker Lid is dishwasher safe. However, to prolong its lifespan, it is recommended to wash it on the top rack and avoid using abrasive cleaners or scrubbers.

Will the Replacement Deep Covered Baker Lid fit all versions of the Deep Covered Baker?

The Replacement Deep Covered Baker Lid is designed to fit all current versions of the Deep Covered Baker. However, if you have an older model, it is advisable to check compatibility before purchasing to ensure a proper fit.

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