Professional Large Covered Skillet

[pampered1224]

Has anyone returned one of these for replacement? Reason I ask is because that skillet came with the cover for $100. I do not want my customer to have a heart attack after finding out the replacement, which I must believe is the Executive 12" Skillet and then has to purchase the separate lid for an additional $90. I want to be able to let her know before we decide to do this. Thanks!

 

[Becca_in_MD]

I don't think that one came with a lid, either. It was the same as now, same lid for the 12" and stir-fry.

 

[pampered1224]

Oh crap. I think I may have a problem coming on. It turns out it is a 10" Saute Pan from wither the 4 or 5 piece Professional Cookware sets with a lid from a Professional set of cookware that I got that I sold to a friend and well, she in turn sold it to someone else. Not good. Oh well. I am going to bite the bullet here. Not my fault exactly. I never would have guessed the guest/friend was going to sell it ether. Thanks Becca for the info.

 

[pcsharon1]

I would just explain that only the original receipt and receipt holder are entitled to the warranty. Something that has been sold, not by a consultant, several times over is basically considered the same as something you would buy off of craigslist or ebay and not subject to a guarantee.

 

[AnaCash]

Hi there, thank you for bringing this to our attention. Our customer satisfaction is our top priority and we want to make sure that you and your customer are both happy with your purchase. If you have any concerns about a product, please don't hesitate to reach out to our customer service team. They will be able to provide you with more information about replacements and any associated costs. We want to make sure that your customer is informed and satisfied with their purchase. Thank you for being a valued consultant, and please let us know if there is anything else we can assist you with.