Reminder Calls: What to Say on Post Calls?

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Discussion Overview

The thread centers around participants sharing their experiences and scripts for making reminder calls for post calls related to Pampered Chef shows. Various approaches and personal anecdotes are discussed, highlighting different styles and content used during these calls.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shares their casual approach to reminder calls, stating they "wing it" without a set outline.
  • Another participant describes a structured script that includes the host's name and details about the show, emphasizing the importance of mentioning new products and guest specials.
  • Several users mention the strategy of stating the show starts at a specific time, like 6:59, to capture attention and encourage guests to listen closely.
  • One participant discusses the cost of using a service for making reminder calls, noting they received a discount and providing a price range for the service.
  • Another participant shares a script provided by their director, which includes incentives for guests to bring friends and highlights special offers for hosting shows.

Areas of Agreement / Disagreement

Views differ on the effectiveness of various scripts and approaches for reminder calls, with no clear consensus emerging on a single best method.

Contextual Notes

Participants share personal experiences and scripts, reflecting a variety of styles and preferences in making reminder calls for Pampered Chef shows.

Who May Find This Useful

Consultants looking for ideas and inspiration for making reminder calls may find the shared experiences and scripts beneficial.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
Anyone mind sharing what they say on their reminder calls on post calls? I figured that I started sending the invites for my hosts last year at this time and am loving it so why not Post Calls this year! Now I just don't know what to say!
 
  • Thread starter
  • #2
Bumping...
 
My reminder calls go something like this:

Hi (guests name), this is Crystal Patton the PC Lady doing (hosts name) show on (date of show). I am being (hosts name)'s personl secratary{I can say it I just can't spell it LOL} tonight and making her reminder calls for her. I really hope to see you there.

It is pretty much the same if I get a machine, which I try to shoot for because they are quicker.

I don't really have a set outline for customer care calls - I just wing it.
 
I use some variation of this:

"Hi, I’m calling on behalf of (HOST'S NAME).
This is (MY NAME) with the Pampered Chef, reminding you that (HOST)’s
"Dinnertime in No Time" Pampered Chef party is this Saturday, at 11 am.
We’ll be featuring healthy, quick and budget friendly recipes and our NEW Spring products!

If you have not already RSVPed to (HOST NAME) please call her at ###-####. We look forward to seeing you on Saturday at 11am!
"

It's good to start right off with the host's name instead of yours so they hear a familiar name. Where I mention our "New spring products" sometimes I'll mention the guest special like "We're featuring (recipe) and this month's guest special - Stoneware!"
And sometimes I change that "If you have not already RSVPed " line to say "If you have not already RSVPed or if you can't attend but would like to place an order..."

And in this example where it says "healthy, quick and budget friendly recipes" - sometimes I say the name of the recipe like "Mini Pesto Pizzas, or Turtle Fudge SKillet Cake" - whatever we're making. This particular party the host asked for a salad and I thought my other wording would entice more than I would saying we're making a salad :-) .
 
Hi, this is Deb Derry with the Pampered Chef. I am calling on behalf of Lauren xxxxx. We would like to remind you that our show will be held Wednesday night in Lauren’s home. Please feel free to bring a guest or an outside order and remember, our show starts at 6:59! If you are not able to attend but would like to order or would be interested in hosting your own show, please call Lauren or me. I can be reached at 515-xxx-xxxx. You can also place an order online, see your invitation for details. We have 30 new products for spring, Lauren and I can’t wait to share with them with you! See you Wednesday!!!!

Found you AJ!
 
  • Thread starter
  • #6
DebinIA said:
Hi, this is Deb Derry with the Pampered Chef. I am calling on behalf of Lauren xxxxx. We would like to remind you that our show will be held Wednesday night in Lauren’s home. Please feel free to bring a guest or an outside order and remember, our show starts at 6:59! If you are not able to attend but would like to order or would be interested in hosting your own show, please call Lauren or me. I can be reached at 515-xxx-xxxx. You can also place an order online, see your invitation for details. We have 30 new products for spring, Lauren and I can’t wait to share with them with you! See you Wednesday!!!!

Found you AJ!
Click to expand...

No I swear it's not me!

Oh wait... This is my favorite hang out at work when we are slow! I find a lot of great information on here and love this site!

Thanks for sharing, I know you gave it to me before but I couldn't find it in my email.
 
DebinIA said:
Hi, this is Deb Derry with the Pampered Chef. I am calling on behalf of Lauren xxxxx. We would like to remind you that our show will be held Wednesday night in Lauren’s home. Please feel free to bring a guest or an outside order and remember, our show starts at 6:59! If you are not able to attend but would like to order or would be interested in hosting your own show, please call Lauren or me. I can be reached at 515-xxx-xxxx. You can also place an order online, see your invitation for details. We have 30 new products for spring, Lauren and I can’t wait to share with them with you! See you Wednesday!!!!

Found you AJ!
Click to expand...

Is there a particular reason you don't say the show starts at 7?
 
  • Thread starter
  • #8
pampchefsarah said:
Is there a particular reason you don't say the show starts at 7?
Click to expand...

I've heard that before, it's so that they actually think about it. If they are expecting to hear 7 and then don't, it makes them listen.
 
wadesgirl said:
I've heard that before, it's so that they actually think about it. If they are expecting to hear 7 and then don't, it makes them listen.
Click to expand...

ding ding ding....it sticks in people's minds.
 
  • Thread starter
  • #10
DebinIA said:
ding ding ding....it sticks in people's minds.
Click to expand...

Gee, you think I would know you so well!;)
 
how much does postcalls cost?
 
  • Thread starter
  • #12
caraighan said:
how much does postcalls cost?
Click to expand...

I got a discount (PM me and I can get you the letter you need). It was around $30-35 for 500 calls. It is about 7 cents a call.
 
wadesgirl said:
I got a discount (PM me and I can get you the letter you need). It was around $30-35 for 500 calls. It is about 7 cents a call.
Click to expand...

I just PM'd you... sorry it was a late reply!
 
wadesgirl said:
I got a discount (PM me and I can get you the letter you need). It was around $30-35 for 500 calls. It is about 7 cents a call.
Click to expand...
Can you also send me the letter so that I can get the discount for callingpost.com.:thumbup:

Thanks!:)
 
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  • #15
Curlyone said:
Can you also send me the letter so that I can get the discount for callingpost.com.:thumbup:

Thanks!:)
Click to expand...

Sent you the email!
 
This is the script I got from my director:"Hi, I'm calling for "Host Name". This is "Consultant Name", from The Pampered Chef. We wanted to make sure you received the invitation to "Host's Name" show and remind you that it's tomorrow night at 7:00.I have a special offer for you: If you bring a friend, an adult guest, who was not on (host's name) original guest list, I'll give you a FREE gift at the show.The recipe I'll be making is _________________, and I think you'll really enjoy it (or, so save some room for dessert).If you can't come and would like to have your own show, or view the products please visit my website at Welcome To My Personal Web Site where you can place orders and pay on-line. (or The Pampered Chef and let our host know by ____. ) The special this month is ....We're going to have a great time and it will be even more fun with you there! See you on ______."She also uses postcalls for show leads:"Hi, this is _________ from Pampered Chef. Please forgive me for not making personal contact, but I wanted to share information about our exciting host bonuses. You had expressed interested in the past about hosting a Pampered Chef Show and I wanted you to know that in January our Hosts receive 50% more in Free Product Value. February has a great offer too: You can pick any one of our Open Stock Cookware pieces at 60% off!These specials are good for Kitchen Shows or Catalog Shows. I'm offering a Dive in Dips Show or a Chocolate Show.These promotions are in additon to our regular Host Benefits Package. If you'd like to discuss my available dates, please call me at _________. If you'd like to be removed from my contact list, please let me know."Here is how she recommends prompting hosts to let you make the reminder calls:
"Sometimes your host will say it's not necessary for you to make the reminder calls. Or she will say that she'll do it. She may plan to do it, but she will run out of time, or not want to "pressure" guests. Here's how to reply:
"I know how busy you are and making the calls will take you a lot longer than it will take me. Sometimes you get on the phone with someone and a short call turns into a 20 minute conversation. I'm able to contact all 40 people on your list (or everyone on your list) with 1- 60 second message. I'll make sure they got the invitation (because it's not first class mail and sometimes it gets lost and it won't be returned), remind them that tomorrow is the show and we start at 7:00, I'll offer a gift if they bring a friend, tell them about the monthly special, tell them the delicious recipe you've selected, and how to order on my website if they are unable to attend. By doing these reminder calls I've found more people come to the show, some will bring friends and many who can't attend will place outside orders. You'll end up with a much bigger show and will earn much more free and discounted products."Hope that helps!
 
Thanks Wadesgirl. I will definitely give you the referral!

Connie
 
DebinIA said:
Hi, this is Deb Derry with the Pampered Chef. I am calling on behalf of Lauren xxxxx. We would like to remind you that our show will be held Wednesday night in Lauren’s home. Please feel free to bring a guest or an outside order and remember, our show starts at 6:59! If you are not able to attend but would like to order or would be interested in hosting your own show, please call Lauren or me. I can be reached at 515-xxx-xxxx. You can also place an order online, see your invitation for details. We have 30 new products for spring, Lauren and I can’t wait to share with them with you! See you Wednesday!!!!
Click to expand...

That's perfect! Short, sweet and covers it all! I'm too lazy to mail the invites out, but think I'm going to add reminder (post) calls to my "list of exclusive services"! Thanks guys!:D
 
Can anyone send me the referral letter for post calls? [email protected]

Oh, and all these scripts are great! It's choosing which one to use!

Thanks!!
 
What's the difference between postcalls and callingpost.com?
 

Frequently Asked Questions

What is the purpose of making reminder calls after a party?

The purpose of making reminder calls after a party is to reconnect with guests, remind them of any orders they may have placed, and encourage them to follow through with their purchases. It also provides an opportunity to answer any questions they might have and to promote future events or products.

What should I say during a reminder call?

During a reminder call, start by thanking the guest for attending the party. Then, remind them of the products they showed interest in or ordered. Ask if they have any questions about the products or the ordering process. Finally, encourage them to place their orders if they haven’t done so already.

How can I make reminder calls more effective?

To make reminder calls more effective, personalize your approach by mentioning specific products that the guest liked during the party. Be enthusiastic and positive, and listen actively to their responses. Additionally, consider offering a special incentive or promotion to encourage them to finalize their orders.

What if a guest is not interested in placing an order?

If a guest is not interested in placing an order, respect their decision and thank them for their time. You can ask if they would like to receive information about future parties or promotions. This keeps the door open for future engagement without being pushy.

How often should I make reminder calls after a party?

It’s generally a good practice to make reminder calls within a few days after the party, ideally within 48 to 72 hours. This timing helps keep the event fresh in the guests' minds and increases the likelihood of them placing an order. You can follow up again after a week if necessary, but avoid being overly persistent.

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