Rectangle Stone Rack: Does It Hold Stones Securely?

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Discussion Overview

The thread discusses experiences and opinions regarding the functionality of the rectangle stone rack, particularly its ability to hold the rectangle stone securely. Participants share their frustrations and observations about the design and performance of the rack.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, mentions that the rectangle stone does not sit flat in the rack, causing it to be crooked.
  • Another participant shares their experience that the stone lifts slightly when placed in the rack, which is intended to prevent it from sliding off.
  • One participant expresses frustration with the design, noting that customers have reported similar issues and hopes for a redesign.
  • Another participant agrees with the frustrations expressed and highlights that they returned a rack due to its poor design.
  • One participant notes that the design has been unchanged for many years and suggests that it is unlikely to be altered.
  • Another participant mentions that the rack can be used effectively if the stone is set evenly, indicating that it should not slide out.
  • One participant acknowledges the disappointment with the design, suggesting it gives the illusion of being crooked.
  • A participant expresses a neutral stance, stating they have not personally encountered the issue but will investigate further.

Areas of Agreement / Disagreement

Views differ among participants regarding the effectiveness and design of the rectangle stone rack. Some express frustration and disappointment, while others suggest that proper placement can mitigate issues.

Contextual Notes

Participants are sharing personal experiences and observations related to the rectangle stone rack, reflecting a range of opinions on its usability and design.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have encountered similar issues with the rectangle stone rack or are considering its sale to customers.

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I sold one to a customer with her purchase of the rectangle stone. The rack does not hold the stone as it does with a classic round stone. The stone will not sit completely down into the rack, one side is up some from the other, making the stone sit crooked. Has anyone else had this problem with the rack?
 
The rectangle stone will not sit flat on the rack, it lifts it up some to put pressure onto it so it doesn't slide off the rack.

HTH
 
You have to just set the stone into the rack evenly, and both sides should sit about 3/4 of an inch above the bottom. This causes the pressure that keeps the stone from sliding. When I set my rectangle stone in the rack, it fits tight enough that you can lift the stone and the rack stays on.
 
This is REALLY frustrating for me. Why couldn't they have designed this better? :( I never push the rectangle rack for this reason. EVERY person i've sold it too tells me about this problem. Hopefully they will 'fix' this design soon. It is too weird to see it sitting up high and being leary of something fall 'off' the stoneware....just my thoughts....
 
  • Thread starter
  • #5
rsmpta said:
This is REALLY frustrating for me. Why couldn't they have designed this better? :( I never push the rectangle rack for this reason. EVERY person i've sold it too tells me about this problem. Hopefully they will 'fix' this design soon. It is too weird to see it sitting up high and being leary of something fall 'off' the stoneware....just my thoughts....
Click to expand...
I so agree with you on this one. I bought one back from a customer yesterday, the design is awful for this product. A redesign should be in the works for this for sure.
 
Well, it's been that way for probably. . .twenty-five years. I don't think they are going to change the design.

Just set it on there evenly. It's not going to slide out. Since you're putting a cold stone into the rack, you and your customers needn't worry about getting burned. You use the rack to lift the stone, not the other way around, so you should have no problem.
 
chefjeanine said:
Well, it's been that way for probably. . .twenty-five years. I don't think they are going to change the design.

Just set it on there evenly. It's not going to slide out. Since you're putting a cold stone into the rack, you and your customers needn't worry about getting burned. You use the rack to lift the stone, not the other way around, so you should have no problem.
Click to expand...

Well I guess it is just disappointing that they didn't design it better. Because it will i guess always:rolleyes: give the illusion of 'crooked' because you would think...any normal 'cook' off the street that it would go to the bottom.....ya know?

oh well
 
Hi there! Thank you for bringing this issue to our attention. I'm sorry to hear that you are experiencing difficulties with the rectangle stone rack. Our team at Pampered Chef takes product quality very seriously and we want to ensure that all of our products meet our high standards.I have not personally encountered this problem with the rectangle stone rack, but I will definitely look into it further and see if there have been any similar reports from other customers. In the meantime, I suggest reaching out to our customer service team for assistance. They can provide troubleshooting tips and potentially offer a replacement if needed.Thank you for your feedback and for being a loyal Pampered Chef consultant. We always appreciate hearing from our customers and strive to continuously improve our products. Please let us know if there is anything else we can assist you with. Have a great day!
 

Frequently Asked Questions

Does the Rectangle Stone Rack hold stones securely?

Yes, the Rectangle Stone Rack is designed to hold Pampered Chef stones securely in place, preventing them from sliding or tipping during use.

What sizes of stones can the Rectangle Stone Rack accommodate?

The Rectangle Stone Rack is compatible with various sizes of Pampered Chef stones, including the large and medium rectangular stones, ensuring a snug fit for optimal stability.

Is the Rectangle Stone Rack easy to clean?

Yes, the Rectangle Stone Rack is easy to clean. It can be wiped down with a damp cloth or washed in warm soapy water for thorough cleaning.

Can the Rectangle Stone Rack be used in the oven?

While the Rectangle Stone Rack itself is not designed for oven use, it is intended to support Pampered Chef stones that are oven-safe, making it a great accessory for baking.

Does the Rectangle Stone Rack come with a warranty?

Yes, the Rectangle Stone Rack typically comes with a warranty that covers defects in materials and workmanship, providing peace of mind with your purchase.

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