Recent Issues with HO Shipments: Missing Items, Wrong Products, and More!

[pamperedtara]

Anyone else having problems with HO shipments lately?? In the last month I have had several issues with shipments.
One host had about 4 items missing that were on the packing slips.
Another host had missing guest specials.
I had a personal product adjustment for one of my sample pieces &
they sent the wrong item.
Then I received a product replacement for a SA small bowl yesterday and thought man that is a big box for that. I opened it & the packing slip was correct with my name & the correct reference number BUT the product in the box was a Professional Square Griddle Pan!!!

When I called last night the HO person said they were having several issues like this lately

I went to my mom's tonight to help her sort her catalog show that had arrived and when I opened Box #1 there were only small bags. This show had about 10 pieces of stoneware, a woven selection piece, SS bowls, and Colander/Bowl set!! No way those would come close to fitting into small bags.

HO has been quick to fix these issues but what in the world is going on?? I have never had this many problems so close together :grumpy:

 

[wadesgirl]

I had them miss bags all together once! Luckily I was dividing the order up and I had extra bags at home. I don't think I've had too many problems lately but it is good to let them know these things when it happens frequently.

 

[Admin Greg]

I am worried for my show tonight & with all the problems. I don't want to have another bad host experienceAnyone else having problems??I haven't personally experienced any issues with HO shipments recently, but I have heard from other consultants that they have been having similar issues. It's definitely frustrating and can cause a lot of stress for both us and our hosts. I would suggest reaching out to your regional or national director to see if they have any insight into what may be causing these problems and if there is anything we can do to prevent them in the future. Also, make sure to document all of these issues and communicate them to HO so that they are aware of the frequency and severity of the problems. Hopefully they will take action to remedy the situation and improve their processes. Hang in there!