AJPratt
Silver Member
- 6,674
Click For Summary
Discussion Overview
The thread explores various methods and acronyms for responding to objections in a sales context, particularly within the Pampered Chef community. Participants share their experiences and knowledge about different techniques, including CARE and Feel, Felt, Found, as well as other principles like the Harmony and Trust Principles.
Discussion Character
- Exploratory
- Opinion-based
- Anecdotal
Main Points Raised
- One participant mentions the CARE acronym as a method for responding to objections but seeks additional techniques.
- Another participant expresses unfamiliarity with the terms mentioned and asks for clarification.
- A participant shares a definition of the Feel, Felt, Found approach, citing Zig Ziglar's sales training philosophy.
- One participant introduces the Harmony Principle and Trust Principle as additional frameworks for responses.
- Another participant seeks further clarification on the CARE acronym and its components.
- A participant describes the CARE acronym in detail, providing an example of how it can be applied in a hosting scenario.
- One participant inquires about the outcome of a specific calling initiative referred to as "24 in 24."
- A participant shares a positive update about their progress with the "24 in 24" initiative, mentioning scheduled shows and follow-up calls.
Areas of Agreement / Disagreement
Views differ on the familiarity and understanding of the various response techniques, with some participants seeking clarification while others provide insights and examples.
Contextual Notes
The discussion centers around personal experiences with sales techniques and objection handling, reflecting a range of familiarity with the concepts mentioned.
Who May Find This Useful
Participants within the Pampered Chef consultant community who are looking for strategies to effectively respond to customer objections may find this discussion relevant.
cmdtrgd
Gold Member
- 4,935
jaye
- 311
I googled it and found this....
Feel, Felt, Found
The famous sales trainer, Zig Zigler, stated:
"When an objection occurs, always use the fundamentals of FEEL, FELT, FOUND. It gives you an extra cushion of time and allows the prospect to identify himself with others." Example: "I see how you FEEL! Others have FELT the same way to until they FOUND..." (use appropriate example)
This type of response will soften any objection at the start because the customer will feel you really understand.
Feel, Felt, Found
The famous sales trainer, Zig Zigler, stated:
"When an objection occurs, always use the fundamentals of FEEL, FELT, FOUND. It gives you an extra cushion of time and allows the prospect to identify himself with others." Example: "I see how you FEEL! Others have FELT the same way to until they FOUND..." (use appropriate example)
This type of response will soften any objection at the start because the customer will feel you really understand.
jaye
- 311
cmdtrgd
Gold Member
- 4,935
AJPratt
Silver Member
- 6,674
Don't worry about looking dense!
Its tough to explain in just one post. The Responding to Objections teleclass is great! Its covered in that.
C: Check for Understanding
A: Acknowledge Feelings
R: Respond (with Clarifying Questions & Information)
E: Extend the Invitation Again!
For hosting an example would be:
Concern: I don’t know enough people. (OR, everyone I would invite is here tonight at this Show.)
C: It sounds like you’re concerned the Show wouldn’t be a success?
A: Many of my best hosts felt the same as you.
R: 1.What kinds of things are you involved in? Church/PTA/ Work?
2. Would it be helpful if I gave you ideas for who to invite?
3. Let’s brainstorm who you could invite.
E: Does that list we came up with make you feel more confident? Should we set a date?
I was looking for quick reminders or acronyms on trying to remember effective responses. I thought of this last night when I was doing the 24 in 24 calls.
Its tough to explain in just one post. The Responding to Objections teleclass is great! Its covered in that.
C: Check for Understanding
A: Acknowledge Feelings
R: Respond (with Clarifying Questions & Information)
E: Extend the Invitation Again!
For hosting an example would be:
Concern: I don’t know enough people. (OR, everyone I would invite is here tonight at this Show.)
C: It sounds like you’re concerned the Show wouldn’t be a success?
A: Many of my best hosts felt the same as you.
R: 1.What kinds of things are you involved in? Church/PTA/ Work?
2. Would it be helpful if I gave you ideas for who to invite?
3. Let’s brainstorm who you could invite.
E: Does that list we came up with make you feel more confident? Should we set a date?
I was looking for quick reminders or acronyms on trying to remember effective responses. I thought of this last night when I was doing the 24 in 24 calls.
AJPratt
Silver Member
- 6,674
Frequently Asked Questions
What are some quick ways to remember how to respond to customer inquiries?
One effective method is to create a list of common questions and their responses. You can also use flashcards to memorize key points. Additionally, practice role-playing scenarios with a friend or colleague to reinforce your responses.
How can I simplify my responses for easier recall?
Use simple language and break down your responses into bullet points. This makes it easier to remember the main ideas. Consider using acronyms or mnemonics to help you recall specific information quickly.
Is there a way to categorize customer questions for better response recall?
Yes, you can categorize questions into themes such as product information, ordering process, and customer service. By grouping similar inquiries, you can create a mental map that makes it easier to retrieve information when needed.
What tools can I use to help remember my responses?
Utilize apps or note-taking software to keep track of frequently asked questions and your responses. You can also create a cheat sheet or a quick reference guide that you can easily access during conversations.
How often should I review my responses to keep them fresh in my mind?
Regular review is essential. Set aside time each week to go over your responses and update them as needed. Frequent practice will help reinforce your memory and ensure you stay confident in your responses.
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