Question About Adjustment Email From Ho

[J.Corley]

I received an email after submitting an online adjustment to a show that has received a broken stone.

It lists this way
** Product(s) **
Item No.: 1448
Item Name: SMALL BAR PAN
Qty: 1
Reason: Damaged
Return Required?: No

What does the Return Required mean? Why is it no do I throw the broken stone away?

 

[janetupnorth]

That means you do not have to return a piece for they ship out the new. You are free to throw it away. Some people save pieces in case a customer has a legitimate break, has thrown it away and they require a piece.

 

[J.Corley]

So the bar pan I have broken won't have label sent in the mail for it later?

 

[janetupnorth]

So the bar pan I have broken won't have label sent in the mail for it later?

Not when it says no return required.

You can double-check in a day and if your adjustment ships right away you know the return wasn't required.

 

[climbercanoe3]

You do not have to return it, just throw it away. I had the same thing happen to me. I ordered the small bar pan and when it came the box made a rattling sound. I opened it to find out that there was a big piece that broke off the side. I did an adjustment and they said not to send it back. I got a new small bar pan in the mail a couple of days later. It was wrapped very nicely in a larger box.