Professional Cookware Flaking??

[RossDeb2]

Has anyone had this happen with their cookware. I had someone email me about this. She said that her mother purchased the entire set 5 years ago and the skillet and one other piece is now flaking. Return it. Not a problem.However, she doesn't know the consultants name and she does not have a receipt. On one hand , I feel bad because it is supposed to have a lifetime coverage. On the other hand, she can't produce any info to prove that she really purchased it. Who knows?? What should be done in this instance? I don't think that HO will honor it just on her say so? Should I offer her a discount if she wants to purchase cookware again? Is there a way to put a positive spin on this?

 

[rennea]

Call HO with her name and see if they have it in there records. They should

 

[photochef]

host's nameThe Home Office can also look it up with the Host's name of who's party she purchased the cookware.

 

[ChefBeckyD]

Has anyone had this happen with their cookware. I had someone email me about this. She said that her mother purchased the entire set 5 years ago and the skillet and one other piece is now flaking. Return it. Not a problem.However, she doesn't know the consultants name and she does not have a receipt. On one hand , I feel bad because it is supposed to have a lifetime coverage. On the other hand, she can't produce any info to prove that she really purchased it. Who knows?? What should be done in this instance? I don't think that HO will honor it just on her say so? Should I offer her a discount if she wants to purchase cookware again? Is there a way to put a positive spin on this?

When someone tells me thier "professional" cookware is flaking, usually after further investigation, I discover it's actually Gen II!

 

[yummybytes]

Was professional even available 5 years ago?

If it's the Gen 2 that's only a 3 year warranty as well. :/

 

[Chef Diane]

My friend is having the same problem with her sm saute' pan. Yes its Professional, I personally saw it tonight.