Processing an Adjustment for September Show: Mini 4 Loaf Stone Exchange in P3

[Jen1409]

How do I process an adjustment for a show from September? They want to exchange the mini 4 loaf stone for the rectangle baker. Can I do this in P3?

 

[babywings76]

Call HO and they can handle the exchange for you.

 

[Admin Greg]

To process an adjustment for a show from September in P3, follow these steps:1. Log into your P3 account and go to the "Orders" tab.2. Search for the customer's order by entering their name or order number in the search bar.3. Once you find the order, click on the blue "Adjust Order" button next to it.4. In the adjustment window, select the item they want to exchange (in this case, the mini 4 loaf stone) and click on the red "Remove Selected Items" button.5. Next, click on the "Add New Item" button and search for the item they want to exchange it for (in this case, the rectangle baker).6. Select the new item and click on the green "Add Selected Items" button.7. You can also make any necessary price adjustments in the "Price Change" section.8. Once you are satisfied with the adjustment, click on the blue "Save Adjustment" button.9. A pop-up window will appear asking if you want to print a new receipt for the adjusted order. Click on "Yes" or "No" depending on your preference.10. The adjustment will now be reflected in the customer's order and you can proceed with processing payment and finalizing the transaction.Note: If the new item has a different price than the original item, you may need to collect additional payment or issue a refund to the customer. Make sure to communicate this with the customer before finalizing the adjustment.