Pp Users (Not Pp+) Help!! What the Heck?

[kcjodih]

When you do your update every month (to get current specials, new products etc) do you do the 'Download Product List Update' or the 'Download Programme List Update' ? I always (for three years now) did both; first the programme one and then the product one. Well, I just did the first and when I went in to enter my show there are NO products listed. No matter what product # I typed in it said 'not in current list' so I clicked on the magnifying glass to see if the number was a typo and there's NOTHING there!! So now I did the product list update and it's stuck in the 'unzipping' phase! UGH!!

The only reason I did any of this is I started entering my show, finished one order and noticed the total was off, checked again and saw my subtotal was right it was the increase in shipping that wasn't accounted for so I realized I'd forgotten to do the update. Deleted the show and here I am with this!

So what do you do each month? Which one, or both?

 

[dannyzmom]

I do both - program first and then product.

 

[kcjodih]

Whew! Thanks Carolyn, at least I know I'm doing it right (or not the only one doing it wrong tee hee!) I sure hope I can get this unzipping to unstick - right now it seems frozen...

 

[stefani2]

Jodi - CDN HO has told me to always do the PROGRAM update followed by the PRODUCT update or it won't always work correctly. Don't know if others have had it work while doing the product-program update, but that is what I was told when I was having troubles one time.

 

[kcjodih]

Thanks Jenna, that's what I usually do. Today for whatever reason I just did the program and didn't do the product. Then tried to reenter and there was nothing! Then of course the product update froze.. Anyway, rebooted and did the product update again and it finally worked. So now I'll remember, program and then product!

Thanks all!