PC Replacement Process: Timelines and FAQs

[SandiLeigh]

I have a quick question. How long does it usually take for PC to send out a new stone after you have sent in your broken piece?

Thanks

 

[janetupnorth]

Mine took about 1 week in the past. It depends how fast they are processing the return receipt. Keep watching on CC - it should show up in adjustment tracking there for you.

 

[finley1991]

Wow! That's quick! Whenever I've had to return a broken product it's taken about 3 weeks! I always tell my customers that it will be 30 days. That way if it comes sooner they are happy.

 

[raebates]

If they require a return, it's taken about 3 weeks. If they don't, it's only taken about a week.

 

[ShanaSmith]

HO is backed up on returns right now though too. I have one that I called about yesterday. They got the piece on the 21st of last month and the new one hasn't shipped out yet.

 

[bethsbiz]

What I have found is that if the return is in that magical 30 day window, the new item ships quickly and often is to the guest/host within a week.

All other returns seem to take 3-4 weeks from the time the item is mailed till the returned item is received. Yes, I've noticed that returns are also slower than normal right now, as are orders. Hope it improves soon.

I use this info as a warranty talk/reason to "get your items out of the box" and check them out. I explain that if they let me know right away if there is problem or concern with an item, PC will take care of it very fast. After that 30 day window, they can expect a 3-4 week turn around. I now have more folks checkign things and letting me know if something is broken, they don't like it etc.