Pampered Chef Overcharged My Customer!

[Intrepid_Chef]

I got an e-mail from a friend (in Nebraska) asking why PC would charge her $165 for her order, then refund it a week later.

Her order was only $38 with direct shipping.

Any clue? I had no order CLOSE to that amount around that time! Oh, and if they charged her debit card and it caused her to incur fees, will they refund these as well?

 

[GeorgiaPeach]

I'd call home office and check. It obviously was a mistake. Yes, I believe that they would make right any fees she incurs due to their error.

 

[Intrepid_Chef]

She sent me another note saying she called them ... but didn't say what they said ... I told her I hope they make it right for her ....

 

[lacychef]

I got an e-mail from a friend (in Nebraska) asking why PC would charge her $165 for her order, then refund it a week later.

Her order was only $38 with direct shipping.

Any clue? I had no order CLOSE to that amount around that time! Oh, and if they charged her debit card and it caused her to incur fees, will they refund these as well?

So did they already refund it?
No one's perfect; I'm positive they will make it right.

 

[DebbieJ]

They will make it right. They once charged me twice for NDA registration (before it was free). I got an apologetic phone call and was told to let them know if I incurred any fees b/c they would cover them.