samcmills
- 70
I just wanted to poll some other PC consultants.
If you sell a product used to someone that is still under warranty and a replacable part of the product turns out to be defective, would you file an adjustment to get that part replaced?
I just bought an US&G for a friend from another consultant. The v-shape blade has nicks on it even though the consultant states her mother never used that particular blade. If she didn't use it then it is defective. My question was is it still under warranty? If so PC would send a new blade for free.
She is telling me the warranty is not transferrable and my friend is just stuck with a defective messed up blade or she can purchase the new blade for $7. My friend just spent $31 on this and isn't happy to have to spend another $7. The consultant's comment was that it was less than the full price of the product and she isn't going to do anything about it.
I am the type of person if I sell something to someone I want to be sure they are happy with their product, whether it is PC or something I sell on e-bay.
So it got me to wondering, if you were in this situation, would you help the person that bought your defective merchandise get the part replaced for free so it would be in the "gently used" condition they thought it was in when they sent the money or would you just tell them that the warranty is not transferable and they are stuck with it?
If you sell a product used to someone that is still under warranty and a replacable part of the product turns out to be defective, would you file an adjustment to get that part replaced?
I just bought an US&G for a friend from another consultant. The v-shape blade has nicks on it even though the consultant states her mother never used that particular blade. If she didn't use it then it is defective. My question was is it still under warranty? If so PC would send a new blade for free.
She is telling me the warranty is not transferrable and my friend is just stuck with a defective messed up blade or she can purchase the new blade for $7. My friend just spent $31 on this and isn't happy to have to spend another $7. The consultant's comment was that it was less than the full price of the product and she isn't going to do anything about it.
I am the type of person if I sell something to someone I want to be sure they are happy with their product, whether it is PC or something I sell on e-bay.
So it got me to wondering, if you were in this situation, would you help the person that bought your defective merchandise get the part replaced for free so it would be in the "gently used" condition they thought it was in when they sent the money or would you just tell them that the warranty is not transferable and they are stuck with it?