Pampered Chef Consultants: Warranty Transfers & Replacing Defective Parts

[samcmills]

I just wanted to poll some other PC consultants.

If you sell a product used to someone that is still under warranty and a replacable part of the product turns out to be defective, would you file an adjustment to get that part replaced?

I just bought an US&G for a friend from another consultant. The v-shape blade has nicks on it even though the consultant states her mother never used that particular blade. If she didn't use it then it is defective. My question was is it still under warranty? If so PC would send a new blade for free.

She is telling me the warranty is not transferrable and my friend is just stuck with a defective messed up blade or she can purchase the new blade for $7. My friend just spent $31 on this and isn't happy to have to spend another $7. The consultant's comment was that it was less than the full price of the product and she isn't going to do anything about it.

I am the type of person if I sell something to someone I want to be sure they are happy with their product, whether it is PC or something I sell on e-bay.

So it got me to wondering, if you were in this situation, would you help the person that bought your defective merchandise get the part replaced for free so it would be in the "gently used" condition they thought it was in when they sent the money or would you just tell them that the warranty is not transferable and they are stuck with it?

 

[Admin Greg]

In my opinion, I would file an adjustment to get that part replaced. As a consultant, customer satisfaction should always be prioritized and the customer should receive the product in the condition that was advertised or expected. That being said, if the part is still under warranty and if it is a replacable part, I would take the necessary steps to get it replaced for free.

 

[Admin Greg]

It would depend on the specific policies of the company and the warranty itself. If the warranty is not transferable, then unfortunately there may not be much that can be done. However, as a consultant, I would still try to help the customer in any way possible, whether it be contacting the company on their behalf or finding a solution that would make the customer happy. Ultimately, it is important to ensure that the customer is satisfied with their purchase and that their needs are met.