Outlet Stayed the Same - 2 Guests Complain

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Discussion Overview

This thread centers around participants' experiences and opinions regarding the Pampered Chef outlet, particularly the lack of new items and the perceived stagnation of offerings. Several users express frustration over the outlet's unchanged inventory and pricing strategies.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant mentions that the outlet has not changed significantly for a long time, noting the addition of only a cookie cutter.
  • Another participant agrees that items should be shuffled more frequently to maintain interest and suggests that prices could be lowered to encourage sales.
  • Several users express a desire for more frequent updates to the outlet, with one stating that it could lead to lost sales if customers stop checking back.
  • One participant identifies that many former customers no longer shop at the outlet due to a lack of appealing items.
  • Another participant highlights the promotion of the outlet in the Newswire, questioning the effectiveness of promoting it when the inventory has not changed.
  • One participant recalls that certain items have been available since the outlet's inception, suggesting a need for those items to be removed.
  • Another participant notes that the outlet appeared sparse during their recent visit, indicating a potential shift in inventory.
  • One participant expresses a mixed feeling about the reduction of items, suggesting that a smaller selection that changes frequently might create urgency for customers.

Areas of Agreement / Disagreement

There appears to be general agreement among participants that the outlet needs more frequent updates and lower prices, though specific views on how to achieve this vary.

Contextual Notes

Participants share personal experiences and observations regarding the outlet's inventory and pricing, reflecting their interactions with customers and their own shopping habits.

Who May Find This Useful

Consultants who engage with customers about the outlet may find these discussions relevant, particularly those interested in inventory management and customer preferences.

K
ksmedic
Messages
63
So I've checked the outlet again...and blah...It's been the same for ages except they added a cookie cutter! Ugh. I've had 2 guests complain in the past week that the outlet has been the same forever...I know this is probably a little bit of a dramatization but it has been a long time since something new and fun has been on there.
 
I agree....things need to be shuffled around a bit. It keeps interest in the site. I was under the impression when they first started the outlet that the items would change every 30-45 days. The other thing they could do is drop the prices drastically to get rid of the stuff!!!!!
 
pkd09 said:
I agree....things need to be shuffled around a bit. It keeps interest in the site. I was under the impression when they first started the outlet that the items would change every 30-45 days. The other thing they could do is drop the prices drastically to get rid of the stuff!!!!!
Click to expand...

I totally agree.
 
the outlet is full of HWC stuff this month! Promote that.
 
I also feel they should be updating this more often. It does get old and boring and people quit checking back. I think of it as possible lost sales. Its not just this time, it has been several times. They should lower prices more and change it more often! I agree!
 
It is an outlet. It'd be nice if some of the prices were a lot lower. People love a deal. I also have people that used to buy all of the time from the outlet and don't anymore b/c there isn't as much good stuff on there. It would be nice if they at least switched out stuff. Get rid of most of what is there now and replace with something else, then put some back in periodically. When is the last time it really changed? It feels like 4 or 5 months! Glad I'm not the only one that feels that way. Appreciate it's there, definitely love the HWC being out there, but talking about the actual outlet.
 
Did you see how they were promoting the outlet in the Newswire today? Why, when they haven't changed it in eons and the prices aren't that spectacular?
 
Becca_in_MD said:
Did you see how they were promoting the outlet in the Newswire today? Why, when they haven't changed it in eons and the prices aren't that spectacular?
Click to expand...

That's what I thought when I went there and looked :yuck: I have lots of folks who tell me they would order more from the Outlet if they could use PayPal. They trust that as a more secure site than PC, even though I have reassured them we have a secure site! I have sent numerous requests to HO for that but I just get the normal response that the idea will get passed on to the appropriate people. Maybe if enough people requested it, it might happen :)
 
Becca_in_MD said:
Did you see how they were promoting the outlet in the Newswire today? Why, when they haven't changed it in eons and the prices aren't that spectacular?
Click to expand...

Outlet News

Fast-moving deals are now at the Outlet on pamperedchef.com. Encourage your customers to visit often to snap up great deals today — they'll be gone soon! Who knows what exciting bargains they'll find next?

Ha ha ha! That's so funny! If they want us to use those words to promote the outlet, then they should switch things up every now and then.

It's nice that we can advertise the pink products for this month, at least. But after that, there's nothing really that new.

I don't think the "outlet" prices are really bargains. And since they don't come with a product guarantee, some of the more expensive items I would never buy. But it's cool when something classic comes along. I do have people checking the outlet, but hardly get orders from it.
 
The patriotic stuff has been on there since early 2007 - isn't that around the time the outlet started? I'm sure of this - just looked in my money mgmt software, and I bought some of it when it first listed.
At first each peice was sold separately, and now they are bundled.
But they really need to be GONE!
 
WHAT HAPPENED to the Outlet? Did anyone check it out today??? They took a lot of stuff off? Did it sell finally????!! (How well are they watching this topic??!!)
 
I just happened to look at the Outlet today also. I've never seen it so sparse!!
 
I am okay with them paring down the items. I have heard my customers talk about lots of the same stuff on the outlet. I think they wouldn't notice so much if there were a smaller number available and changed more frequently. It might make them feel the need to place their order while it is available. I guess we will see.
 
CRAP!!! I can't believe this!!! I totally should have bought the tile platter for a customer who had to wait til next month if I had any idea they'd take a ton off!!! UGH! Oh well.
 
There was something in yesterday's NewsWire about items that would only appear for a short time. I forget the actual term they used.
 

Frequently Asked Questions

What does it mean when the outlet stayed the same?

When the outlet stayed the same, it indicates that the selection of products available for sale has not changed since the last update. This can sometimes lead to disappointment among guests who are looking for new items or promotions.

How should I handle complaints from guests about the outlet staying the same?

It's important to listen to your guests' concerns and acknowledge their feelings. You can explain that product offerings may vary based on inventory and demand, and reassure them that new items will be introduced in the future. Encourage them to check back regularly for updates.

Can I offer any incentives to guests who are disappointed with the outlet?

Yes, you can consider offering special promotions, discounts, or exclusive deals on existing products to keep guests engaged and satisfied. This can help mitigate their disappointment and encourage them to make a purchase.

What should I communicate to my guests about future product updates?

Let your guests know that new products are typically introduced during specific seasons or events. Encourage them to stay connected through newsletters or social media for announcements about upcoming releases and promotions.

How can I keep my guests engaged despite the outlet staying the same?

Engagement can be maintained by hosting virtual cooking demonstrations, sharing recipes that utilize existing products, and creating a community around your Pampered Chef business. This helps keep the excitement alive even when the product selection remains unchanged.

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