Orders on Website Not Being Credited to Me!!

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Discussion Overview

This thread discusses issues related to orders placed through personal websites not being credited to the respective consultants. Participants share their experiences and seek clarification on how to ensure orders are properly attributed to them.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reports that orders placed on their website are being credited to another consultant, despite customers entering their ID.
  • Another participant mentions the importance of customers accessing the exact personal website (PWS) address to ensure credit is received.
  • Several users note that if customers go through the main Pampered Chef website, their orders may be redirected to the nearest Team Leader or higher, resulting in lost credit.
  • One participant shares their experience of contacting headquarters (HO) without receiving credit for orders that were intended for them.
  • Another participant recounts a similar situation where a director intervened on their behalf, but the order still needed to be refused and reordered.
  • One participant highlights the challenge of customers being unable to cancel orders once processed, complicating the situation further.
  • Another participant suggests that using direct links to the main PWS page is crucial, as links to specific products may not work correctly.

Areas of Agreement / Disagreement

Participants generally agree on the importance of using the correct PWS address for crediting orders, but experiences differ regarding the effectiveness of contacting headquarters and the ability to cancel orders.

Contextual Notes

Participants are sharing personal experiences related to order processing and crediting within the context of their roles as Pampered Chef consultants.

Who May Find This Useful

This discussion may be useful for consultants experiencing similar issues with order crediting and those seeking insights into navigating the website order process.

C
cowtender
Messages
2
I have had several folks to order from my website. When they are completing the order process at the end it tells them that they can contact the consultant for more information, then lists another consultant that actually lives close to them. This consultant is my director. I have contacted her as well as my senior director and have not received a reply about this. I am still in my 90 days and qualified for the website my second week. I am right there at the $5000 mark and trying to bump up the orders to get there before the end of 90. Any help would be appreciated. Right now over a $100 has been credited to the other consultant, when the folks were on my site.

***btw, i had even given the folks my id incase they were prompted for it at some point. The folks have said that they had entered it...so i am not sure.

Thanks for the help!
 
Do you have a website set up? Have you given them the address? If you don't then, it would go to a local Team Leader or higher. If they go to the address and it still doesn't credit, that doesn't make sense and you'd need to contact PC directly.
 
they have to go to your exact PWS address in order for you to get credit. If they go through PC.com it is put into the lead system and the nearest Team Leader or above gets the sales.
 
They can refuse the orders and reorder thru your site. Have your friends who ordered cancel the order thru HO and then refuse it at the door (if it gets that far). PITA, but worth it if they are willing and you are that close to $5000.

Congrats, by the way!
 
This has happened to me, too. I even contacted HO, told them the customer name and order number, and I still did not get credit nor commission for the orders. My friends intended to order from me.
 
yes I've had it happen alot,
Even the director who is a close friend of mine called PC on my behalf after the customer contacted me and said it showed someone elses name. She had to refuse the delivery and reordered again
 
  • Thread starter
  • #7
Thanks guys! One was able to cancel her order and go back in and redo it, the other stated that she wasn't able to cancel the order b/c it went immediately to processed. Just stinks....
 
How are your customers getting to your PWS? Are they entering your pws address or are you giving them a link? If you are pasting a link from your outlet or from a specific products or section of your pws, it doesn't work and sends them directly into the open system. There are some other threads about that on here, but I think it was announced last year from HO that these links don't work.

The only links that work are a link to your pws main page - they will have to navigate from there.
 
mine are close friends and used my website from my business card or catalog
 

Frequently Asked Questions

Why are my website orders not being credited to my account?

There could be several reasons why orders placed on your website are not being credited to you. Common issues include customers not using your specific link, cookies not being enabled in their browser, or the order being placed under a different consultant's account. It's important to ensure that customers are accessing your site through your unique consultant link.

How can I ensure my orders are credited to me?

To ensure that orders are credited to you, make sure to share your personal website link with customers. Encourage them to bookmark the link or save it for future orders. Additionally, remind them to enable cookies in their browser settings, as this can affect tracking.

What should I do if a customer claims they ordered through my link but I didn’t receive credit?

If a customer claims they ordered through your link and you didn’t receive credit, ask them to provide you with their order confirmation number. You can then contact Pampered Chef support to investigate the issue. They can help determine if the order was properly attributed to your account.

Is there a time limit for orders to be credited to my account?

Yes, there is typically a time limit for orders to be credited to your account. Orders should be credited within a certain timeframe after the purchase is made. If you notice delays beyond this period, it’s advisable to reach out to Pampered Chef support for clarification.

Can I track my website orders to see if they are credited to me?

Yes, you can track your website orders through your consultant dashboard. This dashboard will provide you with information on sales and commissions. If you notice discrepancies, you can follow up with customer support for assistance.

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