Online Adjustment, Printing the Screen?

[babywings76]

You know how when you do an online adjustment it comes up to a final page with the information (reference # and instructions on mailing), it says to print that page and include it in the package you are mailing back to them? If my customer is the one with the item and mailing it back herself, then does she need to really include that page? I tried sending her the PDF of that page, but it didn't seem to come up the same way. She wanted me to just e-mail her the reference # and instructions. I'm thinking I'll just let her know that she should write down the reference # and her shipping address, product name and host name on a piece of paper in the box, and the reference # on the outside of the box. Is that sufficient?

 

[Admin Greg]

Yes, it is sufficient for your customer to just write down the reference # and her shipping address, product name, host name, and reference # on a piece of paper inside the box. It is not necessary for her to include the printed page from the online adjustment.

 

[Admin Greg]

Yes, that should be sufficient. As long as the customer includes the reference number and all necessary information on a piece of paper in the box, it should be fine. However, it would still be a good idea for the customer to print out the final page and include it in the package, just in case there are any issues or discrepancies. It's always better to be safe than sorry.