Newbie Question Ie Individual Orders on Pws

[Nep2nfly]

Hey - I worked with a customer this morning and we placed an individual order online (outlet SA stripes products). It was definitely submitted on my site, and even said it would contact me. It's 12 hours later, and I still have not received any kind of notification that the order was placed. How long does it usually take to notify me? Is there somewhere I"m supposed to be looking for it?
Thanks for your help.
Nan

 

[raebates]

Usually I get notification the day after an order is placed..

 

[cmcchef]

So after you get the e-mail notification, do you have to do anything else? I know when it's part of a show I copy the web orders into the show in P3. But what about when it's just a random individual order?

 

[esavvymom]

Not when it is an individual order. You don't have to do anything. You CAN of course send a thank you or something- if they give you their contact details (or if you already have it).

 

[Wildfire]

Hey Nan,Thank you for reaching out. I'm sorry to hear that you have not received any notification about the order you placed this morning. Typically, orders are processed within 24 hours and you should receive a notification once it has been processed. However, if you still haven't received any notification after 24 hours, I recommend checking your spam or junk folder in case the notification ended up there. You can also check your consultant dashboard to see if the order is listed there. If you still can't find any information, please don't hesitate to contact our customer service team for further assistance.Thank you for your support and happy cooking!Best,

Pampered Chef Consultant