New Pans Peeling after 3 Uses - Not Worth the Money

[Chefgirl2]

Call 1(888)our-chef. If there is a long wait a teleprompt will ask if you want to be called back. Say yes, put in your info and go back to packing. I never email customer solutions since they put in in the automated service. When they call just explain what is going on and that you need a manager.
I have been in many restaurants when PC calls back. I just leave the table for a minute, deal with the problem and happily go on!

 

[pc05mom]

Okay I have a question........
My Exec. Grill pan's handle broke off. After a very long time HO sent me a new one (yay!) In the auto-generated email they said the broken one would have to be returned after I received my new one. But when the new one arrived there was a packing slip. There wasn't a return sticker....was there supposed to be?????

 

[BethCooks4U]

Okay I have a question........
My Exec. Grill pan's handle broke off. After a very long time HO sent me a new one (yay!) In the auto-generated email they said the broken one would have to be returned after I received my new one. But when the new one arrived there was a packing slip. There wasn't a return sticker....was there supposed to be?????

If you had it for more than a month you have to pay to ship it back so they wouldn't send a return sticker. They always send them separately from the product so it wouldn't have been in with the new pan either way.

 

[chefkristin]

I am in MA too!

Hi,
Where are you in Massachusetts? I live in Leominster, Ma

Hi There! I live in Northborough!

On the cookware subject the only problem I have had and I am not sure I would even call it a problem is that my Family Skillet has a little scuff mark inside on the bottom. It could be from the spatula that I used--OOPS!

Just remember--NEVER put your cookware in the dishwasher and try to remember to use the nylon tools instead of the metal ones.

 

[maryhenderlite]

Hi There! I live in Northborough!

On the cookware subject the only problem I ahve had and I am not sure I would even call it a problem is that my Family Skillet has a little scuff mark inside on the bottom. It could be from the spatula that I used--OOPS!

Just remember--NEVER put your cookware in the dishwasher and try to remember to use the nylon tools instead of the metal ones.

When my sis in law got her new exec family skillet, it had some marks inside. She brought it to me as soon as she got it, so I could look at it (and the griddle) to decide which one that I wanted for pan-o-rama. I examined it, and on the inside (opposite from the medallon) there was some marks. I know that she hadn't used it, (she had brought them to my house still in boxes and plastic) So I did an adjustment for her. She hadn't noticed the marks, but I wanted to make sure that down the road, there wasn't any problems, and that as heavy as it is, she wouldn't have to pay the shipping in a year or two.. If I hadn't really been looking hard, with the light shining right on it, I would have overlooked it to.

 

[luvs2sellit]

This has been the most confusing mishandled situation yet with PC. I did write and tell HO of the problems I had and that I had received a proffessional incorrectly bla bla bla. I had not heard anything back and I get a call from UPS stating that they were scheduled for a pick up but could not make it. I had no idea UPS was coming!! So I just put the old exec in with the new proffessional and sent it back. The very next day I receive a new executive! Then 4 days later I receive and email replying to the one a week ago and it stated that they would be sending me out a executive asap. In the meantime I have moved from NC to GA. Another new griddle has been sent to the old house. All of this is HO's fault and not mine. They really dropped the ball. It sounds to me like to many people worked on this one.