New Consultant Struggling to Get Planner--Any Advice?

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Discussion Overview

The thread centers around new consultants discussing their experiences with receiving planners from Pampered Chef. Participants share their frustrations and successes in obtaining planners, particularly in relation to the timing of their sign-up dates and the policies surrounding planner distribution.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a new consultant, expressed disappointment over not receiving their planner and mentioned being informed they would have to pay for it due to a cutoff date.
  • Another participant shared their experience of successfully obtaining a planner after calling back and speaking to a different representative, highlighting perceived inconsistencies in the information provided by customer service.
  • Several users noted the frustration of receiving outdated planners, with some suggesting that new consultants should receive updated planners regardless of their sign-up date.
  • One participant mentioned that they had to advocate for themselves by calling multiple times to resolve their planner issue.
  • Another participant inquired about the planner's availability for Canadian consultants, sharing their own experience of not receiving one initially.
  • Some participants offered to give away their planners for free, indicating a willingness to help others in the community.

Areas of Agreement / Disagreement

Views differ on the fairness of the planner distribution policy, with some participants feeling it is unjust for new consultants to have to pay for planners while others received them for free. There is no clear consensus on the best approach to obtaining a planner.

Contextual Notes

Participants' experiences vary based on their sign-up dates and interactions with customer service, reflecting a range of outcomes regarding planner availability.

Who May Find This Useful

New consultants navigating planner distribution issues may find the shared experiences and suggestions from other participants relevant to their situations.

ChefClairissa
Messages
92
Im a new consultant and im a little peeved. I have been reading threads about people getting or not getting their planners in the mail and when they do get it, how nice and new it looks and how they cant wait to fill it up.

Its gotten me so excited for mine! Theres just one problem, I never got mine.
:( So I called HO today and asked why they didnt send me one. They told me that because I signed up in November, that I was after the cutoff date and I will have to wait until some change over on the supply orderform, and I will have to pay for it :confused: . I must admit, i was a little taken aback. PC has been so wonderful to me from the day I started, and now this? I wondering if you must pay for your planner and what this change over thing is. And if anyone has any ideas as to how I can get my hands on one now. I dont think I should be left behind just because im new!
 
I signed up last November 4th and they sent me a new one. I had to call to get one but they sent me one. I would call back and talk to someone else. It doesn't seem fair to make new consultants pay for something the rest of us get for free. I've always thought they need to do the last two and first two months surrounding the new year. That way if they have someone new in November they can just send them the new calendar and not worry about using a calendar for two months and having to use a new one.
 
It is frustrating giving out Quick Start Kits with a 2007 calendar when it is 2008. I think all new consultants should be mailed one from the QSK if they sign after December 1. I can understand there being a cut-off date for mailing the nicer ones, but they should do batches of mailings of the calendars after the cut-off date for consultants who sign at the end of the year.
 
  • Thread starter
  • #4
Thanks Wadesgirl! I did call back and I got someone new and I should be recieving my planner in 7-10 business days! Now im really excited!
 
Glad to hear you got it taken care of. Sometimes (ephasize SOMETIMES - not condoning this solution in all situations) you have to call back to get what you want. Sometimes the person you talk to the first time may not have all the correct information, you wouldn't believe how many times I've called to ask a question and the person I'm talking to doesn't know the answer or gives me the wrong answer. Very frustrating.
 
Especially durning the holidays the people at HO could be new and definitely are overstressed.
 
#1 rule about the Solution Center--when you call and don't like the answer, hang up and call back and ask someone else! LOL!
 
DebbieJ said:
#1 rule about the Solution Center--when you call and don't like the answer, hang up and call back and ask someone else! LOL!

#2 and #3 Rule - see Rule #1!!! HA!:D
 
jrstephens said:
#2 and #3 Rule - see Rule #1!!! HA!:D

Too funny. I just had to share, though, about a year ago I called w/ an issue. I didn't like the answer, so I hung up and called back. I waited forever, and then the person that answered was the same person I talked to earlier. Now THAT didn't work out for me too well.:eek:
 
dianevill said:
Too funny. I just had to share, though, about a year ago I called w/ an issue. I didn't like the answer, so I hung up and called back. I waited forever, and then the person that answered was the same person I talked to earlier. Now THAT didn't work out for me too well.:eek:
If that happens again ask for a supervisor! lol
 
Probably a strange question, but what is this planner that you all speak of, and do Canadian Consultants get these too? I have never received one?
 
I got my kit Jan 5th and it came with the 2007 planner. I called the person who recruited me and she called HO. They told her I had to buy one. I turned around and called HO myself and the lady I spoke with told me they would ship one out in 24 to 48 hours. A few days later, I got a call back from HO and they told me that they couldn't send me one that I had to buy it. Well, I spoke with my Director and SHE called HO. It's in the mail! I am waiting to see the outcome!
 
DebbieJ said:
#1 rule about the Solution Center--when you call and don't like the answer, hang up and call back and ask someone else! LOL!


I Love it... but it is so dang true!!!!
 
I'm a new consultant also. I signed up in December. I was under the impression that they sent out the 2008 planner with the spring paperwork. Is this not true? Do I also need to call HO to get a 2008 planner? They sent me a 2007 with the kit!
 
yeah i signed up in dec and got the 2007 planner... i think i am going to call today and ask them
 
I called for a new consultant on Tuesday night and the first girl I talked to told me she was going to have to purchase the calendar that there was nothing they could do. I was a little peeved...I mean she signed December 31 and got a 2007 calendar, come on. So I called back, got the nicest lady who said she would have it mailed out in 24-48 hours. It really does depend on who you talk to. My motto for the solution center...if at first you don't get the answer you want, call, call again :)
 
My 2008 Planner is available if someone wants it. I live by my day planner, but it is the smaller paper size. Email me if you want it... no charge unless the postage is more than a buck or two (of course, donations are ALWAYS accepted ;))
 
SandiLeigh said:
Probably a strange question, but what is this planner that you all speak of, and do Canadian Consultants get these too? I have never received one?

I signed up on June 30 and never received one for that year ... I just ended up printing out the pages from the printable materials cd. When December came, I was sent the 2008 one. When did you sign up? That seems to be the deciding factor here in Canada as to whether you receive a planner for the year.

And as for WHAT the planner is all about, it's 2 pages to every week, and each day is divided into segments so you can plan your shows and whatnot. On the side is a spot for you to keep track of monthly specials, etc. The front has contact info for HO as well as a place for you to write in your info, along with the contact info for your upline ... it's really useful (but quite large)

Check out your printables cd and see what you think!!
 
I have a 2008 planner that I am willing to part with to...free of charge. If you want it, email me your address and I will send it out. My email is [email protected]
 
Chef Clairissa,

I just signed a recruit last week. I gave her a quick start box on hand. It had the 2007 calendar. As a gift to my recruit, I just purchased her one. You may talk to your director, since this is such a vital part of your business.
 
If someone signs today with the current QSB will they receive a change over box?
 
Directors can keep change over boxes on hand, so new recruits can get started right away. Directors had until Jan.26 to give the boxes to new recruits or they had to purchase the boxes. Ask your director is he/she keeps change over boxes on hand. It's really helpful to get someone started when all the new recruit has to wait for is the products. New recruits can give their packets to their first hosts to start their business.
 
oops- I was answering a question about a quick start box, not change over box. Ignore my response.
 
Did anyone get a planner that is mangled? I got mine, but the outside packaging was completely torn up and the planner itself has a torn edge on the outside. Inside is fine.

If anyone wants mine, they can have it. I never use them. I have my own mini that I prefer. Free to a good home....if you don't mind one slightly bent!
 
lockhartkitchen said:
Directors can keep change over boxes on hand, so new recruits can get started right away. Directors had until Jan.26 to give the boxes to new recruits or they had to purchase the boxes. Ask your director is he/she keeps change over boxes on hand. It's really helpful to get someone started when all the new recruit has to wait for is the products. New recruits can give their packets to their first hosts to start their business.

You scared me!! I had to go back and check my e-mails from HO. We have until the 28th to use our QSB's. I have one fence sitter that I am hoping will sign by tomorrow. We'll see.
 
Correct me if I'm wrong, but the planners on supply are not as nice as the ones sent to existing consultants.

The supply ones have a 3-hole punch and the ones sent to existing consultants have a spiral edge so they can lay flat.
 
I have a question when did you get your 2008 planners - I signed up in March 2007 and I didn't get one?
 
You should call, they'll send you a new one.
 
hmm so if a person just signed this week I wonder if they will get one? or have to buy it?
 
karaboo2 said:
And as for WHAT the planner is all about, it's 2 pages to every week, and each day is divided into segments so you can plan your shows and whatnot. On the side is a spot for you to keep track of monthly specials, etc. The front has contact info for HO as well as a place for you to write in your info, along with the contact info for your upline ... it's really useful (but quite large)

Check out your printables cd and see what you think!!

So, the planner is different from the calendar, right?? I am new and received the 2008 monthly calendar, but there is also a weekly planner available? I think I would like the planner.
 

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