Navigating My First Online Order: Do I Need to Take Any Action?

[Jenni]

I had my first online or not from a show. I think its called and individual order. I got an email that said online activity. Do I need to do anything? Do I have to put it in P3 or something?

 

[urbnk8]

Nope, you do not have to do anything! Congratulations! That's always fun!

 

[janetupnorth]

If it is an individual order, not tied to a show, you don't have to do anything. It is already submitted to HO and will ship when ready.Your only job is to maybe thank your customer for their order! I'm assuming you are qualified so your website can accept ind. orders.

 

[Jenni]

Anything special you do for a ind order? Other then a thank you? IS it your norm to call or email a thank you???

 

[Jenni]

Nope, you do not have to do anything! Congratulations! That's always fun!

Thanks~ boy is that easy money I want some more of that!! LOL

 

[sklay723]

Anything special you do for a ind order? Other then a thank you? IS it your norm to call or email a thank you???

Just to cover my bases, I usually call the customer within a day or so...sometimes I wait until I have noticed on the shipping status page that it is shipped, that way I can call and say, "Hi! I just wanted to say thank you for your recent order. I just checked and your product(s) shipped and will be arriving at your home on ____(date). Thank you again so much, and please let me know if you need anything at all..." I might even mention that I'll touch base in a week or two to be sure everything arrived and that they are satisfied. Depending on what was ordered, I might hunt up a recipe using those products to offer them via email or in a note. I don't get online orders that often, so it's not like I'm taking tons of time out of my day to do little things. And it really does make a difference in customer satisfaction.

Congrats on your order!!!