My SA Platter Color Isn't Matching - Help!

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SUMMARY

The discussion centers on a color mismatch issue between a large round platter and a small round DOTS bowl from the SA collection. Users reported that the platter appears off-white compared to other SA pieces, leading to concerns about potential quality issues. After further inspection in natural light, one user concluded that the DOTS bowl may be excessively white, causing the perceived mismatch. The supervisor from the company confirmed that any defective items should not be accepted and is actively investigating the situation to ensure quality consistency.

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This discussion is beneficial for ceramic enthusiasts, SA product owners, and customer service representatives dealing with product quality issues.

jenniferknapp
jenniferknapp
Gold Member
Messages
3,470
I just got my sample order, and I opened my large round platter...and put the small round DOTS bowl on it...and noticed that the platter isn't the the stark white that the rest of the SA pieces are. Not the squares or anything else. Has anyone else had this problem? It isn't as off white as could be....but it just doesn't 100% match every single other piece of SA that I own:( I am so bummed...I should call HO on this, right?
 
I didn't compare the two colors to notice, but call HO if you don't like it. I wouldn't worry too much if they are all like that because whenever you have another bowl on top the food would be covering most of the platter anyway...
 
I wouldEspecially if they, HO, thinks it is supposed to match exactly. There may be a "quality" issue here.
 
  • Thread starter
  • #4
I just think that if I put a square or bown on top of it for a dip, then the color is definately noticable. It looks more like the white of a ceramic anything from the $ store...does anyone know what I mean and have the same problem? I think I will let them know.
 
jenniferknapp said:
I just think that if I put a square or bown on top of it for a dip, then the color is definately noticable. It looks more like the white of a ceramic anything from the $ store...does anyone know what I mean and have the same problem? I think I will let them know.
Click to expand...


What did you find out JK?
 
  • Thread starter
  • #6
I waited until the next day, and checked it in the natural daylight...and it isn't as bad as I think....it does match some of my SA pieces.... I think that the dots bowl is just extra white, so it looked off.I am sorry to hear about your 2nd trifle bowl :(
 
jenniferknapp said:
I am sorry to hear about your 2nd trifle bowl :(
Click to expand...

Thanks, JK. The supervisor called me back and said that we should not accept them with any defects and thanked me for bringing it to their attention. She is going to check out some in the distribution center tomorrow and see what she finds and call me back. Hopefully she will find a good one for me. They want to nip this in the bud as soon as possible and if there is a problem get moving on it right away. I told her about your idea of carrying it in the tool turn about bag and she thought it was great! I told her to watch their inventory as more and more of us are going to order a second one just for this alone and she roared laughing!
 
  • Thread starter
  • #8
haha....I still have to order my TTA bag!! I couldn't figure whether it was just my eyes or waht with the color of the platter... but I also didn't want to have to deal with sending it back and having the chance of it coming back broken or something worse!
 
I know what you mean. I haven't seen the new platter so I can't help you. I should look at the catalog and see if I can spot a change in color.
 
  • Thread starter
  • #10
So, I went to my cluster meeting last night and saw all of the new products! And of course checked out my director's large round platter....and her's is the same color as mine. I asked everyone to look at it, to figure out whether it is my eyes or really is...and it is just a little different white than the dots SA...
 
I'm glad that mystery is now solved!
 

Frequently Asked Questions

What should I do if my SA Platter color doesn't match my other Pampered Chef products?

If your SA Platter color doesn't match your other Pampered Chef products, you can reach out to Pampered Chef customer service for assistance. They may offer options for exchanges or provide information on matching colors. Additionally, consider checking the product line's availability, as colors may vary by season or collection.

Are there different color options for the SA Platter?

Yes, the SA Platter comes in various color options. However, availability may vary depending on the season or specific product lines. Check the Pampered Chef website or consult your consultant for the latest color options.

Can I return my SA Platter if the color doesn't match?

Yes, Pampered Chef has a satisfaction guarantee policy. If the color of your SA Platter doesn't match your expectations, you can return it within the specified return period. Be sure to keep the original packaging and receipt for a smooth return process.

How can I ensure that my future Pampered Chef purchases match in color?

To ensure your future Pampered Chef purchases match in color, check the product descriptions on the website or consult with your Pampered Chef consultant. They can provide insights on current color offerings and help you select items that coordinate well together.

Is there a way to see color samples before purchasing the SA Platter?

While Pampered Chef does not typically offer color samples, you can ask your consultant if they have any display items or color swatches available. Additionally, reviewing customer photos and product reviews online can give you a better idea of how colors look in real life.

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