Missing Products and Unreasonable Hosts: What's a Consultant to Do?

[ChefJWarren]

My catalog host called a couple of days ago to say that 5 products were missing from her shipment! The UM, finger guard, kitchen shears and 2 tomato knives. She had 4 boxes shipped to her. I really thought that was a lot to be missing , but don't think she would lie. I put in the adjustment request for her and they are processing it. She emailed me today and said that one of the customers wants something for free since her order didn't come with everybody elses!:grumpy: I offered her a SMALL incentive for her trouble, but was kind of irked to do it. I guess I shouldn't be selfish, but feel resentful that I should make up for a mistake that's not mine. Oh well, I'll get over it.

 

[chefheidi2003]

To be honest with you if I have something like that happen I usually give them a season's best. Usually people are good with that...I can't believe that they actually asked you to give something for free because of it...maybe you could give her her $4 shipping back

 

[Carissidy]

My catalog host called a couple of days ago to say that 5 products were missing from her shipment! The UM, finger guard, kitchen shears and 2 tomato knives. She had 4 boxes shipped to her. I really thought that was a lot to be missing , but don't think she would lie. I put in the adjustment request for her and they are processing it. She emailed me today and said that one of the customers wants something for free since her order didn't come with everybody elses!:grumpy: I offered her a SMALL incentive for her trouble, but was kind of irked to do it. I guess I shouldn't be selfish, but feel resentful that I should make up for a mistake that's not mine. Oh well, I'll get over it.

I don't blame you at all for being frustrated... customers can be extremely demanding! The only think I can say is try not to think of it as fixing someone elses mistake but showing them that you are a great consultant and want them to be happy... I think by giving them a little something they may be satisfied, if not, well you did what you could!

 

[Carissidy]

To be honest with you if I have something like that happen I usually give them a season's best. Usually people are good with that...I can't believe that they actually asked you to give something for free because of it...maybe you could give her her $4 shipping back

Thats a great idea Heidi!

 

[Brandi2007]

I would say contact the customer personally. Let her know you have submitted an adjustment, sometimes just friendly words are all they need. You can end the conversation on a positive note by saying you are sending an SB or small gift for her troubles.

 

[ChefJWarren]

Thanks guys! You are all so kind hearted. I did approach it as "sorry for your inconvenience, I would like to offer you a _______ for your trouble".

 

[reba515]

In my newsletter i put in the top host of the month (highest sales)
the first time in over 2 years my "top host" emailed me and asked "what do i get for that?"

Um How about $140 in free products , 3 50% off items & cookware at 60% off ??? :angel: idiots.

 

[chefann]

Tell her she gets the fame.
I have my top hosts of the month in my newsletter, and my top ever for cooking, catalog, and fundraisers. I may give a gift to a host who beats those.

 

[dannyzmom]

In my newsletter i put in the top host of the month (highest sales)
the first time in over 2 years my "top host" emailed me and asked "what do i get for that?"

Um How about $140 in free products , 3 50% off items & cookware at 60% off ??? :angel: idiots.

Doncha just love the greedy ones? LOL

 

[sarahlegare]

For some people, nothing is EVER enough!! Tell them to look around at all the other DS companies~ours is by FAR the best Host program!!!

 

[itsjustCarla]

First time ever with missing products....it happened to be the new Forged Cutlery paring knife......and I know it was missing, because it was shipped to MY HOUSE! I immediately went online and submitted an adjustment, but it seems to be taking FOREVER....Augh!!!!

 

[Lorna May]

I love all the support staff at Pampered Chef, so I phone in all my adjustments. Then I know they have received them and I write down the name of the person I spoke to on my adjustment form with the reference number. I know to follow up in a couple of weeks if it hasn't arrived.

 

[itsjustCarla]

I love all the support staff at Pampered Chef, so I phone in all my adjustments. Then I know they have received them and I write down the name of the person I spoke to on my adjustment form with the reference number. I know to follow up in a couple of weeks if it hasn't arrived.

I wish I would've done that.........

 

[reba515]

In my newsletter i put in the top host of the month (highest sales)
the first time in over 2 years my "top host" emailed me and asked "what do i get for that?"

Um How about $140 in free products , 3 50% off items & cookware at 60% off ??? :angel: idiots.

I needed to tell you all what else happened with this host!!
First of all she had a guest check get returned to me (bounced) so finally after many many messages to the guest she finally calls me back says she'll get the check to the host for me to pick up.
Also I had added a trivet to her show (for a friend of mine) but also to bump her to the next level (aren't I nice!)
Back on track, I emailed the host asking if I can pick up my $$ and the trivet on Thursday or Friday she emails me back 4 days later!!!! and says I can pick it up today between 11:30 -12 .....ummmm OKAY. DD had a game so I said I would be there by 12:30 the latest.
I show up at 12:10 she hands me a check but no trivet, oh she gave it away so she just added $12 to my check !!!! :grumpy: :grumpy:

the freakin' nerve some people have is beyond my thinking!!

But there's more, I get home about 15 minutes later and there's a message on my machine saying its now 11:55 and shes ready to go out and where am I !!!??? well unless she was going to a "Don't bother brushing your hair Pajama Party" I am sure she wasn't going anywhere for a while!!

UNREAL I TELL YA!!!