Maximizing Efficiency with Post Calls: My Experience & Tips

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Discussion Overview

This thread discusses participants' experiences with using post calls for reminders and notifications related to their Pampered Chef shows. Several users share their thoughts on the effectiveness and efficiency of this method, as well as inquiries about its features and costs.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared that their first set of post calls felt efficient and received positive feedback from family members.
  • Another participant expressed curiosity about the call log feature, specifically what "Intercept" means.
  • Several users mentioned that while the system tracks how many people picked up the call, it does not indicate who listened to the entire message.
  • One participant noted their initial hesitation towards automated calls but found that most customers appreciated them and that they saved time.
  • Another participant highlighted a significant increase in attendance at their shows after using post calls.
  • One user inquired about the average cost of the service, and another shared their experience of paying about $35 for 500 calls, noting it was a good price with a consultant discount.
  • One participant mentioned an alternative service, Phonevite.com, which offers a free option and is used positively by their upline.

Areas of Agreement / Disagreement

Views differ regarding the features of the call log, with some participants expressing curiosity about its capabilities. However, there is a general agreement on the effectiveness of post calls in increasing attendance and saving time.

Contextual Notes

Participants are sharing personal experiences and insights related to the use of post calls in their business practices as Pampered Chef consultants.

Who May Find This Useful

Consultants looking for efficient ways to remind customers about shows and increase attendance may find the shared experiences and insights beneficial.

wadesgirl
wadesgirl
Gold Member
Messages
11,383
:love::love::love::love::love::love:My first set of post calls went out Wednesday night and the second last night. I feel like I did so much with very little effort! I like how they give you a detailed report of how many live people it connected with, how many messages it left, etc. Even my stepmom emailed me last night to say she liked getting the reminder of my sister's show tonight and hopes that I continue with it.

One question for those who use it... What does "Intercept" mean on the call log?
 
Does it tell you how many people listened to the entire message and how many hung-up after they realized it was a recording?
 
It tells you how many picked up but it can't say who actually listened. My customer love it. I was hesitant to use it because I hate automated calls but the majority of people actually like it so I tried and it IS such a time saver.

If you aren't using post calls they do give credit for referrals so ask around before signing up. A lot of us would love the credit.
 
  • Thread starter
  • #4
pamperedlinda said:
Does it tell you how many people listened to the entire message and how many hung-up after they realized it was a recording?
Click to expand...
No it doesn't

BethCooks4U said:
It tells you how many picked up but it can't say who actually listened. My customer love it. I was hesitant to use it because I hate automated calls but the majority of people actually like it so I tried and it IS such a time saver.

If you aren't using post calls they do give credit for referrals so ask around before signing up. A lot of us would love the credit.
Click to expand...


I felt the same way too. I had been throwing around the idea for a LONG time. Then at one show in February for a great group of repeat hosts, the host mentioned that she had planned on making her reminder calls but with everything going on in the family (I was pretty sure she wouldn't actually have her show with everything going on) she didn't have time. As soon as I heard that, I knew I had to do it! I am excited to see what my guests say.

I would love to give out referrals, you can PM me with your email address and I'll send you the letter you need! It's really quick and easy to set up. It's also not hard to get your groups going and to leave the messages!
 
I love it and have noticed a great increase in my attendance with using it!

Glad you are having such great success with it too!
 
on average, how much does it cost?
 
  • Thread starter
  • #7
Symara said:
on average, how much does it cost?
Click to expand...

I paid about $35 for 500 calls! That's really good price, about 7 cents a call. That is with the consultant discount.
 

Frequently Asked Questions

What are post calls in direct sales, and why are they important?

Post calls refer to follow-up communications made after a sales presentation or event. They are crucial because they help maintain the relationship with potential customers, address any questions or concerns, and increase the chances of closing a sale. By following up, you demonstrate your commitment to customer service and can provide additional information that may help in the decision-making process.

How can I prepare for effective post calls?

Preparation is key for effective post calls. Start by reviewing your notes from the initial interaction, including any specific interests or concerns the customer expressed. Create a checklist of points to cover during the call, and gather any additional resources or materials that may be helpful. Setting a positive and friendly tone will also help establish rapport during the conversation.

What are some tips for maximizing efficiency during post calls?

To maximize efficiency during post calls, consider setting specific goals for each call, such as obtaining feedback or scheduling a follow-up meeting. Keep the conversation focused by sticking to your checklist and avoiding unnecessary small talk. Additionally, use a CRM system to track interactions and manage follow-ups, which can save time and ensure you don’t miss any important details.

How do I handle objections during post calls?

Handling objections effectively is crucial for closing sales. Listen carefully to the customer's concerns and acknowledge their feelings. Respond with empathy and provide clear, concise information that addresses their objections. If necessary, share testimonials or success stories from other customers to build credibility. Always aim to turn objections into opportunities for further discussion.

What follow-up strategies can I implement after post calls?

After post calls, it’s important to have a follow-up strategy in place. Send a thank-you email summarizing key points discussed and any agreed-upon next steps. Schedule a follow-up call or meeting if necessary, and provide additional resources or information that may assist the customer in their decision-making process. Consistent follow-up can help keep your offerings top of mind and demonstrate your dedication to their needs.

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