Kitchen Shears Mishap: Misuse or Defective Product?

[sillylittlechef]

I was at a vendor event and tried to use my new kitchen shears to cut the stems on some plastic flowers. It wouldn't cut through and the scissors actually broke. There is a big gouge in the blades. I can't take these to shows anymore because they look bad, but I'm not sure if I should try to get HO to send me new ones. Did I misuse them? I'm not sure where I got the idea that these should cut through just about anything. Should I call HO and tell them they broke or just toss em since I misused them?

 

[DebbieJ]

Get a replacement. Our old shears would have cut that. Heck, I used my old one to trim my bushes and they are fine!

 

[Grandmarita]

There was probably a wire through the center of the plastic but the old ones would have handled that without a problem. Put in for a Product Adjustment on line. Since they were part of your Samples, they will ship a replacement, immediately, if they respond as I have experienced with Consultant Sample items. Don't take all the blame. Keep them until you have the replacements in hand.

 

[yummybytes]

You didn't misuse them -- sounds like a bad set. I have heard a couple people in my group have the same problem and HO replaced them.

 

[sillylittlechef]

Thanks, I think I will put in for a product adjustment.

 

[amy07]

mine will not cut thru plastic bags!! And now the springiness is gone and they wobble. I called HO and a replacement is on the way. I'm hoping they will be better than the current ones!

 

[amy07]

yayyyyyy!! I just got my new shears in the mail, and they CUT!! Oh, I'm so excited! They even cut thru plastic.

 

[rlombas]

Hi there! I'm sorry to hear about your experience with your new kitchen shears. As a fellow Pampered Chef consultant, I can assure you that our products are designed to be top quality and durable. It's possible that there was a defect in your shears, but it's also important to use them correctly. Kitchen shears are designed to cut through food items, such as herbs, vegetables, and meats. They may not be suitable for cutting through plastic flowers or other non-food items. However, if you feel that your shears were not able to perform their intended function, I would definitely recommend reaching out to our Home Office for assistance. They may be able to send you a replacement or offer a solution. Our customer satisfaction is very important to us, so please don't hesitate to contact them. Thank you for being a loyal Pampered Chef consultant!