Is It Safe to Use a Chipped Trifle Bowl Base?

[jenne]

OK, so I went to use my trifle bowl tonight, and I get it out of the box (I store it in the same fashion I got it in...base inside the cardboard insert, inside the bowl, inside the box) and the base is chipping glass all over!! I just got the trifle bowl in November and I want to call HO, but the dilemma is that I need it for my shows and everything else that I've had to return after the initial 30 days they need shipped to them before they'll send the new one. What do I do?? Do they make exceptions for us consultants when we need our products...I can still use it, but I wouldn't be able to let anyone play with it because they might cut their hand...someone tell me what to do???

 

[DebbieJ]

You are a consultant. If they don't offer to ship you a new one first, ask that they do. I have never had them turn me down on that.

 

[wadesgirl]

I had them turn me down once because I don't think the lady knew what she was doing!! Let them know what happened and that you need it for your shows, they should be able to help you. If they don't, call back and speak to someone else. That's what I should have done.

 

[jenne]

Ok, thanks ladies...I'll give it a try...and if not, I guess I can live without it at my shows...but it's nice to display and show how many different uses it has...I just hate to go without it. Thanks again!

 

[DebbieJ]

And once we get our cookware protectors we won't have this problem anymore!

 

[jenne]

So true!! I figured keeping it in the cardboard insert inside the bowl would have prevented it too though!! Oh well, it happens I guess!

 

[Mwalker]

Display it without the base. At least you'll be displaying it with some of the options. Is the base available as a replacement part? Maybe they can send you just that piece

 

[missyciccolella]

Do they really ship first?! I've never thought to ask...my 2 yr old broke my salad spinner so I'll have to try that one out! Thanks!

 

[iteachurkid]

Just FYI...I had the same thing happen with mine and they shipped me a new one. No one said anything about returning it, but it came with the note inside about sending it back, etc. I called the Solution Center and talked to a really nice lady. I told her it was going to cost me almost as much to send the whole thing back (I couldn't just send the stand) as it did to purchase one because it's so heavy. She totally agreed and marked it so it didn't have to be returned. Just wanted to let you know. It's worth asking about.

 

[Intrepid_Chef]

My recruiter had her bar pan break and they shipped her a new one first, but wanted her to send the broken one later. My sister, however, had a bar pan break and they shipped a new one out without wanting the old one. Maybe that was because it was within the 30 days!