Sheila
Gold Member
- 5,350
Melissa, was that before or after they added the zip field on our screens? You have to register the gift cards & then use the same zip that was used on the card's account & it should work fine.
I went into the system tonight to register one for a frequent customer/past host who's still in Oki & (since her Mother-in-law purchased it through a bank) it was already registered in her MIL's name with MIL's address. I had to use MIL's zip vs. the customer's zip so it would match what the company had.
Prior to our zip field, many of the gift cards still had to be "registered" to use them online, but I had a few go through where I overrode the cardholder's name to read "A Gift For You" like it was written on the front of the card (vs. using the customer's name as the card holder). I've only done a handful of them since I started doing PC, but I've not yet had one be rejected under either system.
I went into the system tonight to register one for a frequent customer/past host who's still in Oki & (since her Mother-in-law purchased it through a bank) it was already registered in her MIL's name with MIL's address. I had to use MIL's zip vs. the customer's zip so it would match what the company had.
Prior to our zip field, many of the gift cards still had to be "registered" to use them online, but I had a few go through where I overrode the cardholder's name to read "A Gift For You" like it was written on the front of the card (vs. using the customer's name as the card holder). I've only done a handful of them since I started doing PC, but I've not yet had one be rejected under either system.