Important Product Update - Veggie Slicer

[pchockeymom]

Any guest who has purchased a veggie slicer that is now backordered has the option to get a refund. Ask the guest what they'd like to do, wait or get a refund and wait until they bring it back, better than ever.

 

[sassypip]

I have an IRRATE host because of this product. He is blasting me because he does not have them yet. His show was Oct 23. I sold 2 at his show. I told him that Pamp Chef is offereing a refund and he said that is unprofessional and uncalled for. I gave him the solution center number. UGH

 

[esavvymom]

I have an IRRATE host because of this product. He is blasting me because he does not have them yet. His show was Oct 23. I sold 2 at his show. I told him that Pamp Chef is offereing a refund and he said that is unprofessional and uncalled for. I gave him the solution center number. UGH

I'd tell him that "unprofessional" would be to give him a crappy product....the *@&@#. Some people are just not happy unless they make others miserable.

 

[sassypip]

He said that several years ago, a consultant from Pamp chef ran off with everyone's money and they never got their product, so he is not surprised this is happening. I am not going to argue with him as these are 2 very different situations. I gave him the number to call. THe only answer I got was they do not know when they will be shipped and she did not know what the issue was. ALl she could tell me that it was a stop sell. I am upset because I feel it is hurting me now because he is so angry. I got 3 bookings from that show. I just hope they do not cancel because of this.

 

[Intrepid_Chef]

I would explain that Pampered Chef is very meticulous about its product quality. I wonder if they are going to be back at all? And I guess I'll get some celery and try the one I bought for the holidays.

 

[Kellylynne14]

Does anyone know what is going on with this yet? I have a customer who bought one at a show prior to knowing about this and it states its on backorder on her receipt. She wants to know if she should just get something else instead and I don't know what to tell her because we don't know when/if at all it will be available. Suggestions???

 

[pchockeymom]

Does anyone know what is going on with this yet? I have a customer who bought one at a show prior to knowing about this and it states its on backorder on her receipt. She wants to know if she should just get something else instead and I don't know what to tell her because we don't know when/if at all it will be available. Suggestions???

Yes, she can either get a refund or exchange it for something else. Ask her what she'd like to do, then call PC for her. The wait times for customer service have been quite long lately so do this yourself. You can opt to have them call you back - works great.