I'm Trying! We'll See How It Goes. I Think I Need at Least 7 or 8

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Discussion Overview

The thread centers around participants sharing their experiences and thoughts on conducting surveys within their teams to gauge engagement and support needs. Various methods of reaching out to team members and the challenges faced in communication are discussed.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions having a team of 23, with only 9 being active and communicative.
  • Another participant shares their experience of using an online survey tool, noting that it confirmed existing knowledge about team members wanting to learn but not engage in coaching calls.
  • Several users mention the idea of sending personal calls or postcards to encourage responses from team members.
  • One participant discusses their frustration with low survey response rates and the perceived lack of effort from team members.
  • Another participant shares their experience of sending a survey and receiving a 25% response rate, highlighting the types of questions asked.
  • Some participants express humor and disbelief regarding a request from a hospitality consultant to change meeting times to accommodate their schedule.
  • One participant notes the challenges of integrating hospitality consultants into their team dynamics.

Areas of Agreement / Disagreement

Views differ on the effectiveness of surveys and personal outreach methods, with some participants expressing frustration over engagement levels while others share positive experiences with surveys.

Contextual Notes

The discussion reflects the varied experiences of consultants in managing team dynamics and communication, particularly in relation to survey responses and engagement strategies.

Who May Find This Useful

Consultants looking for insights into team engagement strategies and the effectiveness of surveys may find this discussion relevant.

dannyzmom
dannyzmom
Gold Member
Messages
9,271
Team Survey?I have a team of about 23 right now. Only about 9 of them are active and/or communicative with me about what they're doing business-wise.

I have three on my team who have yet to do ANYTHING and are starting to look like kit-nappers.

I was thinking of maybe sending out a survey...online or otherwise...asking them what THEY need from ME. Would they like me to keep calling them weekly? Leave them alone? Set up specifi times to talk etc?

Have any of you done something like this before?

Ideas? Opinions? Tips?
 
I have been thinking of doing the same thing, I just haven't put it together yet.
 
I did that once and used Surveymonkey.com. It was good and really just gave me the feedback that I already knew. Everyone wants to learn to book and recruit and they don't want coaching calls or team trainings. Go figure. So I just keep doing what I'm doing and have the monthly trainings for those who can make it.
 
Carolyn - I would suggest calling people and asking them personally.
 
Mainly because you only have a smaller cluster.
 
  • Thread starter
  • #6
cmdtrgd said:
Carolyn - I would suggest calling people and asking them personally.
Click to expand...

This is what I have always done but I have so many who simply do not respond...they don't call me back no matter how many messages I leave :(
 
Those I would send a card/postcard to and then follow up with a call. I recently had a consultant who had to retire for health reasons and she gave me a small contact list. Those who had email addresses I sent an email to asking them to answer 4 questions (hosting, recruiting, email list and something else). I got about a 25% response.
 
I would try the email survey. But make sure its a very positive sounding nurturing one and include a please respond by date. Then you could do a follow up call to those who don't respond- you could say you were checking with them to make sure they got it and would they mind doing it on the phone.
 
You could offer a drawing entry or a new product or something for people to respond.
 
Sad that you might need a drawing to get people to respond to the survey- so you can help them better, but been there-done that.
 
I sent out a survey last night, we shall see if the respond to it.
 
Where do you send your surveys from?
 
  • Thread starter
  • #13
chefkugler said:
I sent out a survey last night, we shall see if the respond to it.
Click to expand...

What did you ask/. Would you mind sharing it?
 
I used the above Surverymonkey.com.
I asked things such as:
Are you happy with where your business is current? choices were completely, could be better, need some help.
Do you need more from your director? choices: Yes-weekly call, once a month is good, I'm fine on my own.
Do you feel you have all the training you need? Choices:
Yes, didn't get enough, Need more info in some areas.
If you could pick one area you would like help on, which one would it be?
bookings, recruiting, customer care, product knowledge.
There were some on recognition, meetings, do they want to grow a team.
I just went on and checked and 5 out of 9 have answered the survery.
 
Oh and I put one in there about going to National Conference.
 
UGH. I just went back and reviewed my survey that I did last spring. I remember how furious I was at their answers. I'm attaching the results below so you can see... should I be embarrased by my TEAM?

Basically, they all want to earn every incentive and lots of $$$ but don't want to work to get it.

And ironically, ONLY ONE answered the last question and it was a bogus answer anyway.

Okay.. now I'm frustrated with them again. :mad: Need to get a big glass of wine. And I guess I shouldn't have looked at it today. Out of the 7 I have active (they are dropping like flies...) 4 submitted sales this month with a total (woo-hoo) of $677. And one e-mailed me today that she can't close her $800 open house show because she's tired. Okay.... :bugeye: So I need to close and submit 4 tomorrow to get our team over the $4k mark. At least it will be a great commission check for me!

Okay... off for wine.. Enjoy viewing the survey and the pathetic answers... :sick:


PS: When I did offer the toll-free calls, no one participated.
 
So I decided to do a survey on my team's goals through the end of the year. Is it possible to separate out what person wants what by using surveymonkey?
 
I haven't played around with it enough yet to try that. I bet Colleen would know.
Colleen???
 
Yes... if you looked at my survey, you can see that some questions offered them the chance to give specific answers. BUT, the survey is anonymous so you wouldn't know who responded to what. Although, I know my team and knew who was saying what.

Surveymonkey is free so you can play around with it and fine tune it to what you want.

Hope that answers your question!
 
It does. I did send out the email through constant contact, so I can easily track it that way. Next time I'll see if I can give each person their own URL.
 
Okay... so this is funny... on the consultants coming to meetings note, I just got an e-mail from a HOSPITALITY Consultant asking me to do a meeting on weekends so she can attend. She can't make it on our normal night due to another conflict. Is she kidding?
 
well, you asked
 
I guess it shows us how much you integrate your hospitality consultants into your cluster!
 
cmdtrgd said:
well, you asked
Click to expand...

This wasn't on the survey! She's a new hosp. consultant who joined me a few months ago!

I guess it just blew my mind because I would never ask her to change her commitment so she could attend the training!

PS: I didn't include hosp on the survey... just my team.
 
so, if she didn't get the survey, how did she take it?
 
ummmm...might be useful if I read the post, not skim it.
 
cmdtrgd said:
so, if she didn't get the survey, how did she take it?
Click to expand...

No problem! I skim all the time!

She's on the e-vite with the rest of my team and e-mailed me with her "request" from that. It's still cracking me up!
 
Well, I guess she can't complain if she doesn't try to do something about it. My director always has her meetings on the 2nd Tues - has for years. If you want to be there, you make arrangements. Yes, I understand there are situations that are hard to get out of, but try for every other month or every three.
 
I was able to view my survey and see who answered what. It was nice to see each person's response.
 
How did you see who answered what?
 
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