I'm Probably Going to Regret This ....

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Discussion Overview

This thread discusses experiences related to handling customer orders at fairs, including the challenges of trust and payment. Participants share their personal experiences regarding order fulfillment, shipping preferences, and customer interactions.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared an experience of fronting money for a customer's order due to the customer's previous negative experiences with orders.
  • Another participant expressed that as long as the order is delivered to the consultant, there is no issue with fronting the money, suggesting a return if payment isn't received.
  • Several users mentioned the idea of directing customers to place individual orders online to avoid upfront costs for consultants.
  • One participant noted the financial strain of the month and the need to close a party despite challenges.
  • Another participant shared that they typically have orders shipped directly to customers to save on shipping costs and maintain a personal touch.
  • Some participants discussed the nervousness customers feel about home deliveries from unfamiliar consultants.
  • One user mentioned that they prefer to have orders shipped to themselves and then arrange to meet customers for delivery, which they find effective.
  • Another participant humorously noted their preference for having orders shipped to them to avoid the hassle of delivery.

Areas of Agreement / Disagreement

Views differ on whether to front money for customer orders, with some participants supporting the practice under certain conditions while others caution against it. There is no clear consensus on the best approach to handling orders at fairs.

Contextual Notes

Participants shared experiences from various fairs, highlighting different strategies for managing customer orders and the importance of building trust with potential clients.

Who May Find This Useful

Consultants looking for insights on managing customer orders and interactions at fairs may find the shared experiences relevant.

Intrepid_Chef
Intrepid_Chef
Silver Member
Messages
5,144
Last week, I worked at a fair, and gathered several contacts. I started to call several of them this evening.

One lady was really excited and wanted several items ... after much chatter about it, however, it boiled down to the quick stir pitcher and mix and chop. HOWEVER ... she said she had been burned before and paid for items she never got ... so now she wants ME to front the money for her.

I should have said NO but a) I have a party that didn't qualify and needs to be sent in soon and b) this may be a way to gain the trust of a customer.

I made it very clear that I am paying for this out of my own pocket, but I wouldn't do it twice, and I would send it back if I do not get paid for it the day it arrives.

At least it's only $29!
 
Di_Can_Cook said:
Last week, I worked at a fair, and gathered several contacts. I started to call several of them this evening.

One lady was really excited and wanted several items ... after much chatter about it, however, it boiled down to the quick stir pitcher and mix and chop. HOWEVER ... she said she had been burned before and paid for items she never got ... so now she wants ME to front the money for her.

I should have said NO but a) I have a party that didn't qualify and needs to be sent in soon and b) this may be a way to gain the trust of a customer.

I made it very clear that I am paying for this out of my own pocket, but I wouldn't do it twice, and I would send it back if I do not get paid for it the day it arrives.

At least it's only $29!
Click to expand...

As long as it is a one-time deal. Otherwise, I'd direct her to place an individual order on your website that ships directly to her.
 
Diane...

as long as it's getting delivered to you, I don't see a problem with it. Like you said, if she doesn't pay you right away, just call and return it so you get your money (well...minus shipping) back!
 
Janet's idea is a good one! (sending her to your PWS)
 
I will keep my fingers crossed that this works out for you!!
 
  • Thread starter
  • #6
Yup, it's being delivered to me.

The host of the party I am trying to close did not do well at ALL ... even with this order she's still about $35 short. I sold a tiny bit of my cash and carry so I am going to use that to get an insulated tote and get some other tiny item just so the show can close.

Just kind of tough because this is NOT a good month for me financially at all!
 
  • Thread starter
  • #7
Oh, and she's just not the kind of person who goes online, but I will tell her about it in the future just the same.
 
At least both of those items are things you can easily sell too. But I can understand in a way. I've known of a couple of consultants lately that take a whole show and spend the money! They intend to get the money back and submit it, but that doesn't always work. Not a good game to play.
 
I am going to work my first fair next Saturday evening - just wondered is that what you usually do is take the money for orders or do you have everyone's orders shipped directly to them?
 
  • Thread starter
  • #10
Welll, nobody ordered at the actual fair. Four said they wanted to have shows (one of whom took a packet for her book show that day) and the others just gave me info in exchange for a catalog. Some were more excited than others.

I often avoid direct shipping because a) it costs the customer extra money and b) it takes the "personal touch" out of it. This host wants to see some items up front, too ...
 
Tami_Dannemiller said:
I am going to work my first fair next Saturday evening - just wondered is that what you usually do is take the money for orders or do you have everyone's orders shipped directly to them?
Click to expand...
When I get orders at a fair (which isn't at every one), I usually have them direct-shipped, but only charge the customer the show shipping. I cover the difference. Many people are nervous about someone they don't know coming to their home to deliver products, even though they'll give that same person their address on an order. Go figure.
 
chefann said:
When I get orders at a fair (which isn't at every one), I usually have them direct-shipped, but only charge the customer the show shipping. I cover the difference. Many people are nervous about someone they don't know coming to their home to deliver products, even though they'll give that same person their address on an order. Go figure.
Click to expand...

I haven't had that problem. I have most fair orders shipped to me (offer it as a service and savings to them) and then if they live more than 15 minutes from me I tell them we can meet somewhere to give delivery - I tell them it will save both of us on the gas. I never have a problem with that - they are happy to save the $$ and thank me for meeting them. I think they assume they would have had to come to my house otherwise and I saved them that. Whatever, it gives me a chance to connect again with them.
 
chefann said:
When I get orders at a fair (which isn't at every one), I usually have them direct-shipped, but only charge the customer the show shipping. I cover the difference. Many people are nervous about someone they don't know coming to their home to deliver products, even though they'll give that same person their address on an order. Go figure.
Click to expand...

That is what I do too - but I do it that way because I'm lazy, and don't like running all over the county delivering products!:p If they live within a few miles of me, I will have it shipped to my house, and then deliver it. Usually, no one is home when I deliver.
 
BethCooks4U said:
I haven't had that problem. I have most fair orders shipped to me (offer it as a service and savings to them) and then if they live more than 15 minutes from me I tell them we can meet somewhere to give delivery - I tell them it will save both of us on the gas. I never have a problem with that - they are happy to save the $$ and thank me for meeting them. I think they assume they would have had to come to my house otherwise and I saved them that. Whatever, it gives me a chance to connect again with them.
Click to expand...

You're lucky you can do that. Seems like most of the people I meet aren't willing to drive AT ALL to pick up products.
 

Frequently Asked Questions

What is "I'm Probably Going to Regret This ...."?

"I'm Probably Going to Regret This ...." is a humorous and relatable phrase often used in the context of making impulsive decisions, particularly in direct sales or during parties hosted by companies like Pampered Chef. It reflects the inner conflict many feel when considering a purchase that may not be entirely necessary but seems appealing at the moment.

How does this phrase relate to Pampered Chef parties?

At Pampered Chef parties, hosts and guests often encounter a variety of kitchen tools and products that can be tempting to buy. The phrase captures the hesitation and excitement of making a purchase that might be seen as an indulgence, highlighting the fun and sometimes impulsive nature of shopping at these events.

Is it common to feel regret after purchasing Pampered Chef products?

While some people may feel a twinge of regret after making an impulsive purchase, many Pampered Chef customers find that the products they buy enhance their cooking experience and are worth the investment. It's important to consider the value and utility of the items before feeling regret.

How can I avoid regretting my purchases at a Pampered Chef party?

To avoid buyer's remorse, take time to evaluate your needs and how the products will fit into your cooking routine. Ask questions about the items, consider their long-term use, and set a budget for yourself before attending the party to help guide your decisions.

What should I do if I regret a purchase from a Pampered Chef party?

If you find yourself regretting a purchase, check the return policy of Pampered Chef. Many products come with a satisfaction guarantee, allowing you to return or exchange items within a specified timeframe. Contact your consultant for assistance with the return process.

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