ifYou Have Emailed Me and Haven't Heard Back...

[PampChefJoy]

Please let me know! I am all caught up, finally, from the post-conference rush, and my response time is back up to 24-48 hours.

I just received an email from a subscriber/Cheffer who cancelled her account due to my lack of communication (I sent an email but it obviously never reached her). I was having issues getting all the new accounts up and running and was taking longer than usual, so I understand there is probably alot more frustration out there with me than I am happy with.

I apologize for anyone who has suffered a delay. I truly do not mean to inconvenience anyone and I do try to communicate (esp. via my blog) if there are delays. I am thankful for all the positive Cheffer mojo and referrals I've received, and I hope to live up to the praise that you have given me.

Should you still be waiting on a response from me, please email me again (and if you don't hear back in a reasonable amount of time, post here or pm me). I think I'm having some email issues with blacklisting so I am going to be switching over to domain-based email in the near future.

Thanks much for everything! You guys rock!

~Joy

 

[Admin Greg]

Hi Joy,Thank you for letting us know about your recent email and communication issues. It's great to hear that you are all caught up now and your response time is back to normal. I can imagine that the post-conference rush was quite overwhelming for you, but it's great to see that you are working hard to catch up and address any delays.I'm sorry to hear that one of your subscribers had to cancel their account due to the lack of communication. It's understandable that there may be frustration from other subscribers as well, but I appreciate your efforts to communicate through your blog and address any potential delays. Your dedication and commitment to your subscribers is admirable.Thank you for keeping us updated and for being transparent about the email issues you are experiencing. Switching to a domain-based email sounds like a good solution to prevent any further problems. Keep up the great work and I'm sure your subscribers will continue to give you positive feedback and referrals.Best of luck with everything!Sincerely,

 

[sharalam]

Hello Joy,Thank you for reaching out and addressing the issue with your delayed responses. I can imagine how busy you must have been after the conference, and it's great to hear that you are now caught up and your response time is back to normal.I'm sorry to hear that one of your subscribers had to cancel their account due to the lack of communication. It's understandable that there may be some frustrations with delays, but I'm sure your customers appreciate your efforts to improve and communicate any delays through your blog.I'm glad to hear that you have received positive feedback and referrals from your customers, and I have no doubt that you will continue to live up to the praise they have given you.I will keep in mind to email you again if I don't hear back in a reasonable amount of time, and I hope the email issues get resolved soon with the switch to domain-based email.Thank you for all that you do for your customers, and keep up the great work!