ifAny of You Had Problems With Your Room at the Chicago Hilton

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Experient is the point of contact for documenting issues related to hotel accommodations for a recent conference. Many consultants reported problems, including unsatisfactory room conditions and delays in receiving refunds. Complaints included finding a fingernail in a bed, malfunctioning outlets, and inadequate room service. Some attendees expressed frustration over the handling of their issues, noting that communication with Experient has been challenging, often resulting in generic responses. Refund processes have been slow, with claims that the hotel has fulfilled its responsibilities while Experient is causing delays. Concerns about the management of large conventions were raised, with suggestions for a reevaluation of the travel arrangements and hotel partnerships moving forward. Despite the frustrations, some attendees managed to find humor in the situations.
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chefkathy
Please email Experient at [email protected]. I just called this morning and they said to email them so it is documented.

They need to know. I talked to lots of consultants who had issues and yet only a few of them had let Experient know. They need to know so it can be avoided next year!

Thanks!
 
Too bad! We had a great experience at the Hilton this year!
 
Ditto. I love the Hilton. Stayed at the Sheraton this year because I was late reserving. Love the two bathrooms!
 
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I love the Hilton, too, but they royally screwed up on my room this year. I think with teh Wave 1-Wave 2 overlap and then another conference going on at the Hilton at the same time, they made some big boo boos. It's just not acceptable, though!
 
I can see that happening. Sometimes you dont get the best employees and they give the hotel a bad name. The first time I went two Hispanic Market consultants were treated very badly. Grace was furious and they ended up giving those girls room service, all of their best food for free.
 
What a bummer! :(
 
I found a fingernail in my bed!!! Yuck!
 
Eeeeeeeeeeeeeeeewwwwwwwwwwwwwwwww!!!!!!!!!
 
That made my stomach turn...that is just gross!
 
Our outlets didn't work in the second bathroom and when we got back the first day the tub was 1/4 full of water. We think the maid took a bath then cut her fingernails in my bed. We did get a $50 food voucher to use in the Hotel, however we found that a coke was $3.50, didn't go far. We had a blast laughing though, it takes those things to make a good vacation.
 
At my Cluster Meeting this month the 4 of us who went and had this lovely experience were telling one of the other consultants who went last year about everything that happened and were laughing so hard my daughter came out of her room to see what was going on. We had a great time fingernail and all.

I HATE :mad: Chicago Hilton though. Don't think I'll ever stay there again.
 
In DC I had peanuts on the floor in my room---Called for help--They dropped off a vacuum and never came back---We waited 20 minutes and then cleaned our own room--We were told by M&I they were going to take care of us---HA---NATTA--Did I mention---My youngest would DIE--if he was near peanuts-Point being we need new travel people=+++
 
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the people that handle conference hotels are not the same people that handle the incentive trips.
 
I e-mailed them and the e-mail simply spits back a generic "we are no longer responsible for accomodations" e-mail.....still no money, they still owe me $96. It's been over a month. Hmmmm.....
 
OMG, I just sent them an e-mail before I saw your response. I hope to God I don't get that reply. I'm already livid about everything. I think we earned a one night stay free at Leadership or Conf. next year. Don't you think!!! If not for the fingernail alone.........
 
Ok, Janice I got the same message. I called Jennifer (supposed to be the direct cotact at the Hotel) and left my third message that if someone didn't call me and fix this I was going to the Better Business Bureau. I don't even know how to do that but maybe it will scare them.
 
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Denise, my contact at the Chicago Hilton was Jeanette 312-431-6962 and Diana Gamborini was the person at Experient who was handling some of these post-conference issues.
 
Thanks, I'll call her tomorrow. Do you have Experient's number by any chance???
 
Ok, I called Jennifer and she said since we had to go through a Housing whatever (Experient) that's the hold up. If we would have booked directly through the hotel it would have only taken 3-5 days to get our refund. I now despise Experient!!! She also said there were so many problems that it's taking longer but the hotel has done thier part it's now in the housing peeps hands. She said it would be credited back on our credit cards and only Experient has that info. blah...blah...blah. It will be a miracle if we ever see it. The Sheridan is looking better every day. The bad thing is we're locked in with these hotels for another 3 years. I spoke to a rep. at Experient and she told me that. Yes, I did mention the fingernail in my bed. Ha...ha...ha...YUCK!
 
I stayed at the Sheraton this year. Innitially, I wasn't happy (only 1 bathroom) but it turned out fine. It was easy to work out shower times with the gals in my room. I booked it through Experiment and was concerned about that refund thing but I drove so I also had parking fees to add to my part of the bill (got a good discount on that because of the PC group - normally $42, I paid $25/night) so I ended up having to pay a little. I am so glad for that - there's no excuse for them to take this long to send back the overpayments. They didn't take any time deducting the money from our accounts.

I thought I read upon arrival at the hotel that the deposits wouldn't be refunded and any differences should be worked out between the roommates. Our bill was done correctly so there wasn't an issue for us there either. Well, except they billed me the higher parking fee and when I called down about it they said it would be changed when I checked out. My concern there was what if I didn't know about the PC rate? I wouldn't have had to check out. lol

...no fingernails in our beds either.
 
I sent an e-mail to HO as well, with the general "we will forward your e-mail to the proper area".

That was a few weeks ago. Nothing yet.

Experient should now pay the interest that I am losing on that $96....don't you agree? This is crazy stupid!
 
Definately!!! For as many problems as they had this year something should be done. They should know how to handle large conventions.

Oh by the way, a representative from Experident call me and said they still haven't received the info they need from the Hotel to process our refunds. This is turning into a he said she said. I say I just want my refund this year. :grumpy:
 
Hankins said:
Definately!!! For as many problems as they had this year something should be done. They should know how to handle large conventions.

Oh by the way, a representative from Experident call me and said they still haven't received the info they need from the Hotel to process our refunds. This is turning into a he said she said. I say I just want my refund this year. :grumpy:
Click to expand...

stay on it---Daily--you will get rx
 

Frequently Asked Questions

What issues have attendees reported with their rooms at the Chicago Hilton?

Some attendees have reported problems such as cleanliness issues, maintenance concerns, and discrepancies between the room booked and the room received. It's important to address these issues with hotel management for resolution.

How can I report a problem with my room at the Chicago Hilton?

If you encounter any issues with your room, you should contact the front desk immediately. They can assist with resolving the problem or potentially offer you a different room if necessary.

Are there any common complaints about the amenities at the Chicago Hilton?

Common complaints include issues with Wi-Fi connectivity, problems with the heating or cooling systems, and sometimes the availability of hot water. Guests are encouraged to report these issues to the hotel staff for prompt assistance.

What should I do if my room is not what I expected?

If your room does not meet your expectations, you should speak with the front desk as soon as possible. They may be able to offer you an upgrade or a different room that better fits your needs.

Is there a customer service number I can call for issues at the Chicago Hilton?

Yes, you can contact the Chicago Hilton's customer service directly by calling the hotel's front desk or the main customer service line. They will be able to assist you with any concerns you may have regarding your stay.

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