I Have 2 People That Have Recently Bought Things That Need to Be

[Jennie4PC]

I have 2 people that have recently bought things that need to be replaced and neither one kept thier reciepts and they dont know who the hostess was who they ordered from how would you go about getting them replaced??

 

[gilliandanielle]

They can call HO and explain the situation. How do they not know the hostess or consultant? I think they will at least need to know the host, but you or they could call and give it a try!!

 

[Jennie4PC]

they have been to so many shows its not even funny I have done 5 shows for them and hopefuuly getting more they did a few shows with another consutant who really screwed them over so hopefully I will be "thier consultant" from now on

 

[chef-kina]

my best bet would be to do what Gillian said. Call HO, or have them do it, and hopefully it will work out. Let us know what happens, and good luck.

 

[BethCooks4U]

With their new technology I think that very soon they won't need receipts any more. They can look at a show and not only see the name of the guest who purchased something but their contact information too! I bet they'll soon be able to enter the guests name and find the show she ordered it on (if she didn't go in with someone under their name to save on shipping)!

Not there yet but that's my prediction!

 

[PCGINA]

I Hope So!!!Beth - I truly hope that you are correct in your assumption. This would make life so much simplier for everyone...when a problem occurs.

 

[jrstephens]

I have called in before without a reciipt and got it handles. They did want to the know approximate date of the show to narrow it down a little bit. They just gave me a reference number for them to right on a piece of paper. It was no problem.

 

[AJPratt]

With their new technology I think that very soon they won't need receipts any more. They can look at a show and not only see the name of the guest who purchased something but their contact information too! I bet they'll soon be able to enter the guests name and find the show she ordered it on (if she didn't go in with someone under their name to save on shipping)!

Not there yet but that's my prediction!

Beth, I think you're right! The last two adjustments they have done for me have not had receipts. This is the last email I received regarding a Food Chopper adjustment... so they will do it.

Thank you for contacting The Pampered Chef. We appreciate you bringing this information to our attention. The Food Chopper carries a five year proof of purchase guarantee. We would like to assist your customer further by honoring our generous product guarantee. To do so, we would need to obtain some additional information. Please provide us with any of the following applicable information:

Customer's full name, address, and phone number
Order number
The Consultant’s name
The host’s name
The city and state the show was held
The date of the show

Please include all e-mail correspondence in your reply.

I just email HO now if the customer doesn't have a receipt and cc the customer.