How to Handle Show Cancellations: Tips and Strategies for Direct Sellers

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I had a host schedule a show for May and ended up postponing it until this Friday. The last 2 weeks I have called her once each week to touch base. Today, I get an email that she has to cancel all together and may try again in the future. Should I let her go and not try to rebook her in the future? Is there someway I can kindly ask her for names of people that may want to host with me to make up for my loss?

What does everyone do is cases like this?

 

[bbauman07]

I would give her one last chance. Maybe you could ask her if she would like to turn her show into a catalog show or if she knows anyone who maybe interested in having a show.

 

[dannyzmom]

Ugh personally, I woudl drop her like a hot potato

 

[cakepampered]

It happened to me too!I have a host who booked a show last year and cancelled the show at the last minute -- I let it go -- then in May she called me all excited wanting a June show in her backyard to kick off summer. I had a feeling, but coached her anyway.... She actually wanted some information on getting started with PC and I sent her all kinds of things. Long story short, two days before the show she called to cancel (I told you I had the feeling). She then wanted to turn the show into a catalog show and said she already had orders. She recently called to tell me she was going away (no date of return given) and would try to get more orders. Needless to say, I have not heard from her yet. Thing is, I was counting on her show as one of my Cluster challeng shows. Now I only have one and will miss out. I told her all of this and she acted like she understood (especially since she sells party lite and knows about direct selling). I can see now that she is a "habitual cancel". I'm a little but I am determined to have her close that catalog show. Any advice??

 

[kat29]

See if she might want to do it as a catalog show. Or ask her for some refferals and she cause earn a special gift if one of the refferals books and holds a show. I know how it feels with being cancelled on. It gets frusterating. Try that and if nothing then you can see how much later she wants to book a show for but if you think she'll do it again then just leave her be. Don't let it discourage you any, it happens sometimes.

 

[bbauman07]

I have a host who booked a show last year and cancelled the show at the last minute -- I let it go -- then in May she called me all excited wanting a June show in her backyard to kick off summer. I had a feeling, but coached her anyway.... She actually wanted some information on getting started with PC and I sent her all kinds of things. Long story short, two days before the show she called to cancel (I told you I had the feeling). She then wanted to turn the show into a catalog show and said she already had orders. She recently called to tell me she was going away (no date of return given) and would try to get more orders. Needless to say, I have not heard from her yet. Thing is, I was counting on her show as one of my Cluster challeng shows. Now I only have one and will miss out. I told her all of this and she acted like she understood (especially since she sells party lite and knows about direct selling). I can see now that she is a "habitual cancel". I'm a little but I am determined to have her close that catalog show. Any advice??

You could try hosting your own show before the end of the month to do your 2nd show. We tell our potenail hosts you can pull off a party in 2 weeks. Maybe even try the phone sale idea of Kristi's sounds like everyone who has tried it closes around $300 in sales myself included.

Maybe try offering an extra incentive, something else for free on you if she can close before the end of the month. I have only had a few people that had to reschedule/cancel on me a couple of those their show didn't happen until the 3rd time. I hope this had been helpful.

 

[jrstephens]

I would drop her. Obviously she is not good on committment and if she really cared about you meeting your goal she would not do this to you. I know we depend on bookings but some I think we are better off not getting. Plus, you do not want her out talking about you for staying on her about a show either - that could be a turn off to a future host. Just my two cents!

 

[fruit76loop]

Drop her!!I give a host 2 chances, after that I do not reschedule with them. If they call to reschedule I let them know that I am very busy and will be unable to do a show for them but if they want a catalog show I would be more than happy to help them. I found I was wasting too much time chasing "dead beat hosts!"

Just my 2 cents!

On a side note...Jennifer...there is another Jennifer Stevens with the company!! She is a sister consultant of mine who lives in Utah. She is amazing! I had to look twice when I saw your name!!

 

[jrstephens]

lol! there are lots of jennifer's. i have a jennifer stephens that lives 15 minutes from me. when i call walmart to get my contact filled i have to make sure i give them my birthday!!!