How to handle a host who can't distribute orders properly?

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Discussion Overview

This thread discusses experiences related to hosts who struggle with distributing orders from Pampered Chef shows. Participants share personal anecdotes about challenges faced with hosts and the implications for customer satisfaction.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant recounts a situation where a host failed to distribute orders properly, leading to confusion among customers about their items.
  • Another participant suggests informing customers about the situation and considering replacing items if the host does not resolve the issue.
  • A participant shares frustration with a friend who takes a long time to deliver orders, expressing a preference for direct shipping to avoid such issues.
  • One participant describes a host who forgot about several orders, highlighting the need for better communication and organization.
  • A participant recounts an experience where a host's orders were stolen, leading to blame directed at the consultant for not replacing the items for free.
  • Another participant expresses disbelief at the blame placed on the consultant and shares sympathy for the situation, noting the challenges of dealing with irresponsible hosts.

Areas of Agreement / Disagreement

Views differ on how to handle situations with irresponsible hosts, with some participants advocating for direct communication with customers and others expressing frustration over the lack of accountability from hosts.

Contextual Notes

Participants share personal experiences that reflect the complexities of managing host-consultant relationships and the impact on customer satisfaction.

Who May Find This Useful

Consultants who encounter similar challenges with hosts may find these shared experiences relevant to their own situations.

A
ahammons
Messages
762
Has anyone ever had problems with a host distributing people's orders? I did a catalog show in October for a girl that my MIL works with. I've heard that she's not too responsible, and after my experience with her (never returning calls, stalling to close the show for a month!, etc) I decided to just have the products shipped directly to me. All but one of the orders were from people at that office, so I figured it would be easier to just take it there. I sorted everything for her and dropped it off to my MIL the same day that it was delivered. My MIL gave the box to the host so that she could distribute the orders. Then today, three of the women who ordered are saying that they never got their items! I guess they just realized that it's almost been a month since the show was closed and were wondering where their stuff is! Everyone else gots theirs, and I know they were in the box b/c I remember sorting them! Unfortunately, the host is at a different office today, so my MIL is going to try to figure out where she is. The three items were small and I don't really mind replacing them if the host messed up, but that's not the point - everyone else got their orders just fine!
 
Definitely let the customers know the situation. If you want to replace the items, that's fine. I would ask the customers to get in touch with the host and if they have no luck getting their orders, then tell them you could replace them. I think I would call HO if the host doesn't get the items to the customers before I replace anything.
 
A friend of mine takes forever delivering her orders (PC or otherwise), so I know how frustrating that can be! That's another great reason why I like doing ccc. If the customer says they didn't get the order yet, they know it isn't your fault!
 
  • Thread starter
  • #4
Okay, I finally got in touch with this host. She put the three orders in a drawer at work and forgot about them! I really need to get better about CCC... I think this gave me the kick in the pants that I needed! lol
 
I had one host who brought orders to work to deliver. She didn't deliver them all and ended up having them stolen from her desk! She asked me about replacing them ... I told her she could buy the items at a discount but basically it was her responsibility since they were stolen from her desk after she left for work.Once person had ordered a garlic press, so she just went to Target and got a cheap immitation and gave it to the girl instead! Since then, no one from that party wants anything to do with me because the host says its MY FAULT the stuff got stolen and I wouldn't replace it for free!
 
  • Thread starter
  • #6
I can't believe she put the blame on you - that's awful!
 
Crazy
sailortena said:
I had one host who brought orders to work to deliver. She didn't deliver them all and ended up having them stolen from her desk! She asked me about replacing them ... I told her she could buy the items at a discount but basically it was her responsibility since they were stolen from her desk after she left for work.

Once person had ordered a garlic press, so she just went to Target and got a cheap immitation and gave it to the girl instead! Since then, no one from that party wants anything to do with me because the host says its MY FAULT the stuff got stolen and I wouldn't replace it for free!
Click to expand...

That is so ridiculous!! Some people are so irresponsible! I'm sorry you couldn't talk to the people and give your side. Sometimes people are so quick to believe a "friend's" version of things over another person. And that person could be totally innocent.

I'm sure if I bought hundreds of dollars of merchandise from Walmart and it got stolen from my car while I was at a movie, they would replace it all!!!

Yeah right!!! It's not their problem, it's not your problem. She sounds like someone you don't want to work with anyway!

Debbie :D
 

Frequently Asked Questions

What should I do if my host is overwhelmed with distributing orders?

If your host is feeling overwhelmed, offer to assist them in organizing the orders. You can help by creating a simple distribution plan, such as sorting orders by customer or location. Encourage them to set a specific date and time for pickup to streamline the process.

How can I help a host who is unsure about how to distribute orders?

Provide your host with clear instructions on how to distribute the orders. You can create a step-by-step guide that includes tips on how to contact customers, organize the orders, and handle any questions that may arise. Offering to be available for support during the distribution can also help ease their uncertainty.

What if my host has lost some orders and can't find them?

If your host has misplaced orders, encourage them to double-check their records and reach out to customers for confirmation. If necessary, you can assist by reviewing the order details together. If any orders are truly lost, work with your host to arrange replacements or refunds as needed to maintain customer satisfaction.

How can I motivate a host to take charge of order distribution?

Motivation can be fostered by reminding your host of the benefits of successful order distribution, such as earning host rewards and positive feedback from customers. Offer incentives, like a small gift or recognition, for completing the distribution efficiently. Providing positive reinforcement can also boost their confidence.

What should I do if customers are unhappy with the distribution process?

If customers express dissatisfaction, encourage your host to address their concerns promptly and professionally. Help your host communicate openly with customers, offering solutions such as rescheduling pickups or providing updates. Ensuring that customers feel heard and valued can help mitigate any negative feelings about the distribution process.

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