How Many Times to Call a Lead???

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Discussion Overview

The thread explores various approaches participants take when following up with leads for hosting shows or recruitment. Participants share their personal experiences and strategies regarding the number of follow-ups and the methods they use to maintain contact.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions that they follow up three times before moving on.
  • Another participant shares their experience of calling more than three times if someone expresses interest in hosting a show, spacing out the calls over time.
  • Several users mention a humorous take on persistence, with one joking about a "restraining order trend" among consultants.
  • One participant recounts a frustrating experience with a lead who hung up on them, emphasizing the challenge of getting clear communication.
  • Another participant discusses maintaining contact with leads over a longer period, suggesting that timing and patience are important.
  • One participant expresses that they try to reach out three times using different methods (call, write, email) before setting the lead aside.

Areas of Agreement / Disagreement

Views differ on the appropriate number of follow-ups, with some participants advocating for three attempts while others suggest being more persistent, especially when leads show initial interest.

Contextual Notes

The discussion reflects a range of personal experiences and strategies among consultants, highlighting the variability in approaches to lead follow-up without implying any official guidance.

Who May Find This Useful

Consultants looking for insights into different follow-up strategies and personal experiences shared by peers in the community may find this discussion relevant.

Kathytnt
Messages
2,616
I am curous to know how many time people follow up or try to follow up with people I heard one advanced director say she tried to call and e-mail twice. If they don't have the courtesy to return her message she throws the lead slip in the trash. Other schools of thought are call until they tell you to go away LOL! And I guess I have been fortunate that no one has been rude to me like they have been to one of my PC friends. You put a yes or a maybe on my door prize slip you will be heearing from me
 
3 times for me.
 
3 strikes you're out
 
  • Thread starter
  • #4
Dang you ladies are fast - I didn't even realize the posting was out there and there were already two answers
 
If someone tells me they want to have a show, I call many more times than three. I try different days and my messages are quick ("sorry I missed you. You can call me back at -xxx-xxxx or I'll try you back at a later date"). I usually don't try days in a row, I space it out to once a week and then even less frequently until I catch up with them and get the answer of yes I'm ready to host now or no I'm not (and then I find out if I should try to get in touch with them later at a time in their lives that will be more convenient).

Respectful persistence pays off.

If we are talking recruit leads, I would probably call up to 5 or 6 times and then put the ball in their court (if they've not shown continued interest). If they are still acting like they are interested, I ask them how they want me to stay in touch -- keep updated on new consultant incentives? every three months? Then I do what they've asked me to do.
 
Last edited:
  • Thread starter
  • #6
I see there is a restraining order trend among Cheffers - Perhaps this should be a workshop at Conference
 
I don't wait for a restraining order, but until they tell me no, not ever.
 
  • Thread starter
  • #8
I will admit if it as an older lead I am more nervous. Fresh leads are always better to me. My goals help me get on the phone.
 
chefjeanine said:
If someone tells me they want to have a show, I call many more times than three. I try different days and my messages are quick ("sorry I missed you. You can call me back at -xxx-xxxx or I'll try you back at a later date"). I usually don't try days in a row, I space it out to once a week and then even less frequently until I catch up with them and get the answer of yes I'm ready to host now or no I'm not (and then I find out if I should try to get in touch with them later at a time in their lives that will be more convenient).

Respectful persistence pays off.

If we are talking recruit leads, I would probably call up to 5 or 6 times and then put the ball in their court (if they've not shown continued interest). If they are still acting like they are interested, I ask them how they want me to stay in touch -- keep updated on new consultant incentives? every three months? Then I do what they've asked me to do.

I basically do what Jeanine does.
 
  • Thread starter
  • #10
I was exagerating a little about the restraining order - Just politely tell me no if you are not interested.
 
I had one lead that I tried calling. Her husband picked up the phone and asked me who it was. I said, "This is Sandra with the Pampered Chef" I heard him tell her in the background. Next thing you know he hangs up on me. I was PISSED!!! She gave me her phone number! I wasn't rude! She indicated that she wanted to host a show.

Soooo....I called right back (well after 10 minutes of fuming). When he answered I said, "Hello this is Sandra with PC again. I think we must have been disconnected somehow." Then he finally says, "Well, no. We're just not interested." I said, "Well thank you for telling me and being honest." Before I could get the whole sentence out he hung up AGAIN!! I wanted to call back and scream at them! But I didn't. I just threw the card away...after ripping into many many shreds!
 
I did a fair in August of 2006 and had a lead from it. I usually stay in touch with her every 3-4 weeks. Last month I invited her to our cluster meeting. She brought a co-worker and now they are both looking at joining. I believe it is all in the timing. Just stay friendly and welcoming and soon or later I'll have her/their signatures. Patience is a virtue.:)
 
  • Thread starter
  • #13
Why is that people have such a problem with saying No Thank you I am not interested or I have changed my mind. The only time I think I have eer hung up on someone is an old pycho boyfriend (VERY brief relationship) that would not go away and I still usually say that I am going to hang up the phone now
 
I am pretty persistant. One person I called back periodically for over a year and her sister signed. I also had a person last week that cancelled a show and I was calling to rebook and she hung up on me also!

Ann
 
chefjeanine said:
If someone tells me they want to have a show, I call many more times than three. I try different days and my messages are quick ("sorry I missed you. You can call me back at -xxx-xxxx or I'll try you back at a later date"). I usually don't try days in a row, I space it out to once a week and then even less frequently until I catch up with them and get the answer of yes I'm ready to host now or no I'm not (and then I find out if I should try to get in touch with them later at a time in their lives that will be more convenient).

Respectful persistence pays off.

If we are talking recruit leads, I would probably call up to 5 or 6 times and then put the ball in their court (if they've not shown continued interest). If they are still acting like they are interested, I ask them how they want me to stay in touch -- keep updated on new consultant incentives? every three months? Then I do what they've asked me to do.

I do basically what Jeanine does as well. I may even ask them outright if they still have interest because I don't want to be a Pampered Stalker if they are no longer interested.
 
DizziePixie said:
I do basically what Jeanine does as well. I may even ask them outright if they still have interest because I don't want to be a Pampered Stalker if they are no longer interested.
EXACTLY!!!
 
I pretty much try three contacts (call write and email if I have all three), then put it aside until the next season for another contact. I keep them as "potential" in PP until they say no.
 

Frequently Asked Questions

How many times should I call a lead before giving up?

It's generally recommended to call a lead at least 5 to 7 times before deciding to stop. Persistence can pay off, as many leads may not respond on the first few attempts but may be interested later.

What is the best time to call a lead?

The best time to call a lead can vary, but generally, late mornings and early evenings during weekdays tend to yield better results. It's important to consider the lead's schedule and preferences as well.

Should I leave a voicemail if the lead doesn't answer?

Yes, leaving a voicemail can be effective. Make sure to keep it brief, friendly, and include a call to action, inviting them to call you back or schedule a time to talk.

How should I space out my calls to a lead?

Space out your calls over a few weeks. For example, you might call once a week for the first three weeks, then switch to bi-weekly calls. This approach keeps you on their radar without being overly aggressive.

What should I do if a lead asks not to be called again?

If a lead requests not to be called again, respect their wishes. It's important to maintain professionalism and avoid damaging your reputation. You can still follow up with an email or message if appropriate, but ensure it's in line with their preferences.

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