How do you handle shipping for direct sales orders?

Click For Summary

Discussion Overview

This thread explores various approaches to handling shipping for direct sales orders among Pampered Chef consultants. Participants share their personal experiences regarding whether to ship orders directly to hosts or to themselves, as well as the communication strategies they use with hosts and customers.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, expresses concern about hosts not distributing orders quickly, leading to potential customer dissatisfaction.
  • Another participant shares their experience of always shipping to hosts, noting that exceptions are rare.
  • Several users mention a communication strategy where they inform guests that they should contact the host for order inquiries, which has reportedly reduced issues with slow distribution.
  • One participant recounts a situation where they proactively contacted guests to facilitate order pickup from a host who was delayed in opening boxes.
  • Some participants discuss the use of guest summary slips included in shipments to help hosts manage orders effectively.
  • One participant mentions mailing receipts for hosts and outside orders, while others share differing practices regarding providing order forms to hosts.

Areas of Agreement / Disagreement

Views differ on whether to ship directly to hosts or to oneself, and there is no clear consensus on the best practices for managing shipping and communication with hosts.

Contextual Notes

Participants are sharing their experiences based on their individual practices and the dynamics of their shows, particularly in relation to shipping logistics and host responsibilities.

Who May Find This Useful

Consultants looking for insights into shipping practices and communication strategies with hosts and customers may find this discussion relevant.

P
PamperedChefDebi
Silver Member
Messages
1,176
OK you guys, I need some guidance please. I've been with the company for just over 2 1/2 years now but have been in Germany the entire time. So, now that I'm moving back to the states in a couple weeks, there are a few things I'll be dealing with differently. One of which is shipping. Here, EVERY order must be direct shippped. So, it's WAY easy!

My question is, do you ship everything to your Hosts or to yourself for your Shows? I just have this fear of the Host not distributing everything quickly and ending up with angry customers. What procedure do you use that works best overall?

TIA!
 
I always ship to my hosts. The exceptions have been few and far between.
 
I announce this at all of my shows when I explain payment options:"Everything will be shipped here to Mary host and should arrive within 2 weeks of closing the show. If you don't have your products in a few weeks, don't call ME! Call Mary host because she's using them!" Since I've been saying that, I've never had that problem.Once I did have a host that "just didn't have time to get around to opening the boxes." They sat at her house for 3 weeks so I called all of her guests and said, "Hi, it's Colleen from PC. Just wanted to let you know that your order is in at Sandy's so you can call her to make arrangements to pick it up." No biggie and it got her off her duff. And she wasn't mad either... it was what it took to get her hiney moving!
 
finley1991 said:
I announce this at all of my shows when I explain payment options:

"Everything will be shipped here to Mary host and should arrive within 2 weeks of closing the show. If you don't have your products in a few weeks, don't call ME! Call Mary host because she's using them!" Since I've been saying that, I've never had that problem.
Click to expand...

That's hilarious! I love how you explain that. I may have to start doing that.

Although, my problems with slow hosts have been few and far between, so Debi I wouldn't stress too much about it.
 
  • Thread starter
  • #5
This is definitely reassuring. So, when you close the show, you give the Host a copy of the order forms to use when the items come in?
 
Debi said:
This is definitely reassuring. So, when you close the show, you give the Host a copy of the order forms to use when the items come in?
Click to expand...
No, I don't, but some do. There are guest summary slips in the first box that tells the host what everyone ordered and what box # it is in. The host gets multiple boxes and they are numbered 1 of 5, 2 of 5, etc on the shipping label. I tell my hosts to open box #1 first.
 
finley1991 said:
"Everything will be shipped here to Mary host and should arrive within 2 weeks of closing the show. If you don't have your products in a few weeks, don't call ME! Call Mary host because she's using them!" Since I've been saying that, I've never had that problem.
Click to expand...


That is SO funny! I think I'll have to start using that too b/c I'm fun and sarcastic anyways!!

DebbieJ said:
No, I don't, but some do. There are guest summary slips in the first box that tells the host what everyone ordered and what box # it is in. The host gets multiple boxes and they are numbered 1 of 5, 2 of 5, etc on the shipping label. I tell my hosts to open box #1 first.
Click to expand...

I do the same thing! do you send the P3 receipts? I used to but have completely slacked off this year!
 
pampmomof3 said:
I do the same thing! do you send the P3 receipts? I used to but have completely slacked off this year!
Click to expand...

I mail a receipt from P3 for the host and anyone who placed an outside order. Guests get their copy of the write in at the show and don't need another copy IMHO.
 

Frequently Asked Questions

How is shipping calculated for direct sales orders?

Shipping for direct sales orders is typically calculated based on the total weight of the products being purchased, the shipping method selected, and the destination address. Many direct sales companies, including Pampered Chef, provide a shipping calculator at checkout to give customers an accurate estimate before finalizing their orders.

Do you offer free shipping for direct sales orders?

Some direct sales companies, including Pampered Chef, may offer free shipping promotions or discounts based on order totals or during special events. It's advisable to check the company's website or consult with your consultant for any current promotions that may apply to your order.

How long does shipping take for direct sales orders?

Shipping times for direct sales orders can vary based on the company's processing times and the shipping method chosen. Typically, orders are processed within a few business days, and standard shipping may take anywhere from 5 to 10 business days. Expedited shipping options may be available for faster delivery.

Can I track my direct sales order shipment?

Yes, most direct sales companies provide tracking information once your order has shipped. You will usually receive an email with a tracking number that you can use to monitor the status of your shipment through the carrier's website.

What should I do if my direct sales order doesn't arrive?

If your direct sales order does not arrive within the expected timeframe, first check the tracking information provided. If there are any issues or if the package is lost, contact the customer service department of the direct sales company for assistance. They can help resolve the issue and ensure you receive your order.

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