How Can I Overcome Objections and Book More Shows?

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Discussion Overview

This thread explores participants' experiences and strategies for overcoming objections when booking shows as Pampered Chef consultants. Many share personal anecdotes about their challenges and successes in handling customer hesitations, particularly regarding financial concerns.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses difficulty in overcoming objections over the phone, particularly when customers cite financial concerns.
  • Another participant shares that they believe the initial responses to objections are good, but emphasizes the need for boldness in delivery.
  • Several users mention that feeling pushy is a common concern, but they believe customers may not perceive it that way.
  • One participant discusses strategies for postponing calls to a later date when customers might be more receptive.
  • Another participant suggests practicing objection responses with friends or family to build confidence.
  • One user highlights the usefulness of having objection response files readily available during calls.
  • Another participant shares a new phrase suggested by their director that they found impactful for warming up customers before addressing objections.
  • One participant reflects on their own experiences with catalog shows, noting that success often takes time.

Areas of Agreement / Disagreement

Views differ on the perception of being pushy, with some participants feeling that customers may not see it that way, while others express concern about it. No clear consensus emerges on the best approach to overcoming objections.

Contextual Notes

Participants share personal experiences and strategies, indicating a variety of approaches to handling objections in the context of direct sales. The discussion reflects a range of comfort levels and techniques among consultants.

Who May Find This Useful

This thread may be useful for Pampered Chef consultants seeking to improve their skills in overcoming objections and booking shows, particularly those who feel hesitant or unsure in their approach.

kdangel518
kdangel518
Gold Member
Messages
932
Ok, I've taken the online training. I've been to workshops. I am GETTING better at it, but I'm not there yet. I'm ok in person, but on the phone, forget it!

For example, was on the phone tonight, here's a situation for you...

I was asking this customer about booking a show, and she said "I'm going through some financial things right now and it would be tough to get everyone together..."

I KNOW I should have/could have said something like "I understand how you feel. A lot of my customers are going through the same thing, which is why our (Power Cooking or any other $2/serving meal) is so popular right now at cooking shows. I understand that you don't want you don't want your friends and family to feel pressured to buy anything, and I don't either. What do you say we just get them together for a fun night out and teach them a budget friendly recipe?"


It sounds so good in my head, I just can't get it out! I'm a bit better at overcoming objections in person, but I hate feeling pushy... though I know I'm not being pushy, just being helpful. I'm just not 100% convinced that they will see it that way!

I think part of the problem (call me crazy!) is that I live in New England and people here are VERY skeptical. Even if they've met you once before... it's like they're thinking "what do you want?" when you're on the phone with them. Ok, not EVERYONE is this way, but I feel like as a whole us New Englanders are not the hang around and chat on the phone to a direct sales consultant type of people.

It could be in my head:rolleyes:. Suggestions? TIA!:p
 
It sounds like you have the right answers to overcome objections- IMHO, you just need to be a little bold, in a kind, caring way, and say it out loud.

Your answer to her financial concerns was GREAT!!!

Once you've done it for a while, you will no longer be afraid to do it.

:)
 
  • Thread starter
  • #3
Thanks Kacey-

Bumping, would love to hear more suggestions!
 
I think we feel that we are being pushy, but I don't think the customers see that. Sometimes something really is as good as it seems!
 
If I am feeling timid, I will just put them off to another time. "well, do you mind if I call you closer to Christmas when people are buying gifts?" or "I know all your friends have just been invited, how about I call you when the new catalogs come out in a few months?"I have a huge stack of people to call at any time. I might be creating work for myself but I hope one day those same people will say yes.
 
Kara, what you 'should have' said is perfect!! I might steal it. The only thing you have to do, then, is practice saying it out loud, over and over. Ask your husband to be the 'not right now' potentional host. Ask someone in your cluster to practice with you. Ask friends, neighbors, family members if they would help you practice (who knows, you might get an actual booking out of it!). Just keep practicing until it starts coming out naturally.
 
I just went to the files and typed in a search for objections. I found 2 different files with objections listened and how to answer them. I am going to put this in front of me when I am making calls so I have the answers right in front of me.
 
  • Thread starter
  • #8
To follow up with this- I had a call with my director tonight, and she gave me some GREAT words to say to help with overcoming objections!To warm the customer up, after you've said "I understand how you feel, I've found a lot of my customers are going through that same thing right now..." (or whatever your wording is...) say something along the lines of "Can I tell you what I've been doing to help people right now in that situation?"WOW. This short sentence has HUGE impact to me. It asks for permission to continue, it tells the customer right off the bat that you are trying to be HELPFUL, not pushy, and it intrigues them b/c you're letting them know you have helpful info pertinent to their situation!I am SO using this next time I get an objection... this is going to be my new favorite sentence ;)
 
Those 'objections' files are good! Love the word choices. I also like what your director suggested, Kara.
 
Are you feeling like this has helped?
 
I feel that way all the time. I had a two catalog shows that were suppose to be in the bag. I finally got one back and was soo excited. People come through, it just takes time.
 

Frequently Asked Questions

What are common objections I might face when booking shows?

Common objections include concerns about time commitment, lack of interest in cooking, or previous negative experiences with direct sales. Understanding these objections can help you prepare effective responses.

How can I address concerns about time commitment?

Emphasize the flexibility of hosting a show. Explain that shows can be tailored to fit their schedule and that you can help streamline the process to make it enjoyable and stress-free.

What should I say to someone who isn't interested in cooking?

Highlight that Pampered Chef offers a variety of products that can simplify meal preparation and enhance cooking experiences. You can also mention that the show can focus on quick and easy recipes that appeal to busy lifestyles.

How can I handle previous negative experiences with direct sales?

Acknowledge their concerns and share your positive experiences with Pampered Chef. Offer to provide a low-pressure environment where they can simply enjoy the products without feeling obligated to buy or sell.

What techniques can I use to build rapport and increase bookings?

Focus on building genuine relationships by actively listening to their needs and interests. Use social media to connect, share personal stories, and invite them to events in a friendly manner. Personalizing your approach can make them more receptive to booking a show.

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