How can I get the Patriotic Heart Stoneware Mold for free from Pampered Chef?

[luvs2sellit]

My thoughts exactly. I love free stuff but I would not have ordered the mold if I had known. I do not collect them, I was just getting it for display. Oh well, live and learn.

 

[dawn424383]

I agree. I probably would not have ordered it had I known there would be a ADDITIONAL shipping charge. That does kind-of stink, since it comes in the same box as our paperwork, but the part that upsets me a little is that they weren't up-front about it. They sort-of slipped that detail in after many of us had already ordered them. And besides that, I had even called HO to get the info on how to order it, and that $3.50 charge was NEVER mentioned. I guess it wouldn't bother me as much if they had just said that from the beginning. Oh well. Does anyone know if $1 of that shipping charge is going to America's Second Harvest?

 

[Ann F]

When I read about the shipping in KCN, I just thought it meant if the heart was the only thing you ordered, you'd be charged shipping.

 

[BethCooks4U]

When I read about the shipping in KCN, I just thought it meant if the heart was the only thing you ordered, you'd be charged shipping.

The Patriotic Heart stone IS free. The shipping charge of $3.50 is only if that's the only thing you order - like if you order it off the web site.

If you sent in an order for the "first one is free" items on the supply order form you would be charged shipping for those things too. PC really does give us and our customers a good deal with the shipping. We could order everything on the supply order for $3.50 shipping or a customer could order all the stones or cookware for $3.50 shipping - I don't know a company who does that unless they're running a "spend so much, get free shipping special".

BTW: Be sure to take note that ALL shipping charges are being raised to $3.50 starting September 1.

 

[noradawn]

Talked to HO about it...

The Patriotic Heart stone IS free. The shipping charge of $3.50 is only if that's the only thing you order - like if you order it off the web site.

Actually, Beth, that's not the case. They ARE charging an additional $3.50 besides what they already charge, even if you're ordering other items. It won't be on the supply order itself, but as an adjustment on your next commission check.

I called HO today to try to cancel my stoneware mold, telling them that I was misled into thinking it was free, only to find out after the fact that I would have to pay the additional $3.50. The person I talked to had to talk to her supervisor, who had to talk with her supervisor. Apparently, if you wait until after 9/1 to order it on your supply order, you WON'T be charged the additional shipping fee. They were thinking I could return this one, then order again in Sept., but then figured out that the system wouldn't let me since my PP would think I already HAD one (plus I'm sure it would cost them more to do it that way). Eventually they got back to me and gave me a reference number and said when the shipping charge shows up on my commission check next month to call and they'll reverse it. I think all of you who are upset about this should call, too.

 

[janel kelly]

So if we wait til after Sept. 1st we won't be anything for the stoneware mold right?

 

[dawn424383]

I thought the early bird was supposed to get the worm? Those of us who already got our mold WILL be charged $3.50 shipping and those who wait til after Sept. 1st WON'T ! That makes absolutely no sense at all ! I think if you order it along with a paperwork/supply order, there should be no additional charge, and if you order it separately, there should be. That's the only thing that really makes any sense to me, and seems fair. If they told you, Nora, to wait til it shows up on your check and then call for an adjustment, then why don't we all just do that?

 

[noradawn]

If they told you, Nora, to wait til it shows up on your check and then call for an adjustment, then why don't we all just do that?

You could all wait until the adjustment shows up and then call, but if enough people call sooner and let them know that you feel misled about the hidden cost of the stoneware mold, as I did, then maybe they will change their policy and not charge us in the first place. Also, the nice thing is that I already have a reference number to give them to reverse the charge. So I don't have to be mad about it anymore, knowing I won't end up paying!

 

[BethCooks4U]

I very well could be wrong on this one but that's how they've done it in the past. I would email Field Services. For some reason when they answer you in writing you get a more accurate response.

Way too often I have called Customer Service or Field Services and asked a question, not been comfortable with that answer, called again and got a completely different answer from someone else. They don't always know the answer and it depends on how you ask or how they ask their supervisor and if they are really listening to the question. The co-workers do try hard and are wonderful but they are human too...


For instance, on the DVD sent in director change-over kits I could have sworn Julie C. said that we could sell the 2005 Heart starting August 1 and here's what the August 2 weekly bytes said:

Simply Charming 25th Anniversary Challenge:
...
- PLUS, you can earn a special Round-Up From the Heart charm when you sell and submit five of the Fall 2005 Round-Up From the Heart Stoneware Molds between Aug. 1 and Oct. 31.

That told me we could sell the new heart in August but since it doesn't show up in the August Product list I called and questioned it. The man in Field Services "checked" and said that yes we can sell both hearts in August and we should just add the product to our product list on PP. I emailed my Exec. Dir. and she said "consider that official". Well I expected a "by the way" notice from PC and when it didn't come I emailed Field Service and they sent me the following reply:

Thank you for contacting the Field Service Department. None of the Fall
products are available for sale to our guests until September 1. We will
forward your concerns to our management team.

 

[amandamohrskitchen]

I called and ordered mine!I called the toll free number and asked them how to get it for free as I was submitting my supply order through PP. They added it on for me there! Maybe you could try that! Hope it helps

Amanda

 

[lauras67]

Found it!I saw the Patriotic Heart Mold listed in PamperedPartner under the Personal Non-Commission Order. It was listed as a free item.