How Can I Get My Host to Close Her Show and Collect Payment?

[TheFreddiesCook]

I need the right words to get this host to close her show!! The show was last Friday, and I am still not able to get a hold of her to collect her payment, and the payment of a friend's outside order. I e-mail, I leave phone messages, and no answer... So here I am with an open show from 8 days ago and can't send it in...

Also, how can I avoid this next time?
Thanks!

 

[MLinAZ]

I had one like that. So I left her a message that said if I didn't hear from her by such and such date and time, that I would have to call her guests to see if they would like to cancel their orders or have me place them under another host's show.

She didn't call me back. She's never called me back.

I called her guests, apologized for them not receiving their products yet (it had been 3 weeks) and simply explained that I'd been unable to reach the host to close the show. I then told them I would be happy to submit their order with another show and they'd have their order within so many days,or they could cancel their order.

Some placed their order under my other show, 1 (whose check bounced) never returned my call so I cancelled that order. 1 person, a relative, wanted to wait for the host swearing she just knew she'd call me soon. When this relative called me several weeks later saying "since I haven't received my products I think it's best you send me a refund", I was able to call her, remind her we had spoken, and then she decided to place her order with another host as well.

I don't know how to avoid it in the future, but leaving a strong message that might encourage her to pick up the phone is a good place to start once you're in that situation.

 

[Kelly8]

I just tell the host (by leaving a message) that I will be submitting her show by such a date, and that I will pick some host favorites for her free items. Any unpaid products will not be ordered.

 

[Zsu]

Also if you live relatively close to her, order the products to your place instead to her. Just in case anything goes wrong.

 

[wcsis]

Determine, prior to the show, if the show will be closed that night or the specific date it will be closed and submitted. That way you can let all the guests know at the show the day the order will be submitted and aprox. when they can expect the order to arrive to the host.

The commissions being lost on shows that are not closed is a huge factor but, in my opinion, it is a much bigger issue if the guests think the delay and non-responsivness is on us, which could have a much bigger impact 3 months down the road.

 

[DebbieJ]

I always set a closing date during host coaching.And honestly, 8 days later is not that long, at least for me. I generally like to close my weekend shows by Weds of the following week, but some have kept their shows open almost two weeks later.You might leave a message that you don't want to keep her guests waiting--that usually gets my hosts to call me back because they don't think about their guests and the fact that they are waiting for their products.