Host Not Responding to Show Orders - What Should I Do?

[sarahsellcm]

Hello! I had a show last week (April 8th) and I told the host that she had to this past Friday to get more outside orders. I have tried to call her every day this week to see how things were going and kept leaving voice mails. I don't want to sit on the orders I did get from her show too long. I gave her until tomorrow at 7 PM to get back to me or I would process her order as a fundraiser that we were doing. Am I doing the right thing or would you handle the situation different? Thank you for your help.

 

[gilliandanielle]

I think that giving her a deadline is a good comprimise. Then if she calls you after you sent the order to complain that you didn't wait for other orders you cand tell her straight up that you said 7PM Monday. Tell her that it is for her guests that you put it in as they wouldn't want to wait too long for their products. Also it works great that you have a fundraiser going, then you don't nees to talk to her to get her order for host benefits. Good Luck!!Gillian Wright
#417481
Wasilla, Alaska

 

[soonerchef]

Whenever I have this issue I always make sure that I add in my message..."We really need to get your show order placed, we had told the guests that they would have their products by XXX date and we don't want to keep them waiting much longer". Giving her a deadline should help, I think you have done the right thing.

 

[pkd09]

Did your guest mention if she was going away on Spring break or over the Easter holiday? I know a lot of our schools were off last week. If this is the case, she should be back this week. Just a thought.

 

[Wildfire]

Hi there! Thank you for reaching out. It sounds like you have been proactive in following up with your host and trying to get more outside orders. It's important to set a deadline for outside orders so that you can process them in a timely manner. However, if your host has not responded to your attempts to contact her, it may be best to go ahead and process the orders you have received from the show. You can always reach out to her again after the deadline and see if she has any additional orders to add. In the future, it may be helpful to have a clear communication plan in place with your hosts, so that everyone is on the same page and knows what to expect. I hope this helps. Best of luck with your show!