Has anyone else been getting RUDE customer service reps from calling the 888 number? I had a recruit who changed her mind (a not never, but not now - long story) and wanted to see if we could get her $40 back. Well, I called earlier this week and the "nice" rep said "Yes, just tell me what she wants and if it goes over, she gets the discount she earned at her show." Which would have been 20%. So I found out what she wanted and called today. This RUDE rep said "What? She doesn't get a discount. Are you nuts?" When I asked her to look into it, she said "I have been her long enough to know that she doesn't get that" And then she said "I can't give her 20% but I will give her 10% off" - like she is NEGOTIATING with me!!! I didn't just WANT the show discount, another rep earlier in the week told me that is how it would work! She was snotty and rude. Then she said "How do you intend to pay for the difference, you know she OWES us now." Like I wasn't going to get the money?!?! UGH!!! I could not WAIT to hang up. I think I'm going to send an email to HO because she was so RUDE to me and I work for Pampered Chef too. How do you think she treats OUR customers who call in??? Just needed to vent.... Then I had a few earlier in the month about an exchange that was in there since December and they kept saying, for over a week, it's "Released to be shipped - should go tomorrow" and it never did!! Not until I got a supervisor (4 calls later) involved did it ship.
Joanne
Joanne