Home During the Day and Need Advice

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Discussion Overview

The thread centers around the experiences and preferences of participants regarding making customer care calls during the day. Participants share their thoughts on optimal calling times and the challenges of reaching customers while balancing personal schedules.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions planning to make calls during naptime but seeks advice on the best times to reach customers.
  • Another participant expresses a dislike for early morning calls, suggesting a window of 10 am to 2 pm as preferable.
  • Several users mention making calls between 11 am and 4 pm, indicating this timeframe works well for them.
  • One participant shares a personal experience of preferring calls after 10 am, noting that many people may not leave home before 11:30 am.
  • Another participant states that there is never a perfect time to call and that they make calls from 9 am to 9 pm, asking if it’s a good time for the recipient.
  • One participant emphasizes that nap times vary by household and suggests calling when it works for the caller, typically between 9 am and 9 pm.
  • Another participant inquires about the likelihood of people answering calls during the day, expressing uncertainty about how many are home.
  • One participant notes that they ask for daytime numbers at shows, indicating that many customers are willing to provide their cell numbers for daytime contact.
  • Another participant suggests asking customers when they prefer to be contacted, indicating that some may prefer daytime calls while at work.

Areas of Agreement / Disagreement

Views differ on the best times to call, with no clear consensus on a single optimal time. Participants share a variety of personal experiences and preferences regarding calling schedules.

Contextual Notes

Participants' experiences reflect a range of personal schedules and customer availability, highlighting the variability in preferences for receiving calls during the day.

Who May Find This Useful

This discussion may be of interest to consultants looking for insights on customer care call timing and strategies for reaching clients effectively during the day.

pamperedpals
pamperedpals
Gold Member
Messages
2,075
I'm going to be home tomorrow with my boys and I thought I would do some customer care calls.

I need advice on when would be a good time to call people? Mind you, I'm typically at work M-F, 7:00 am - 5:00 pm and don't make calls until the evening. So I'm not used to calling during the day. Don't even do it on the weekends. :)

I was thinking of calling when the little ones were down at naptime.:indif: When do you make calls during the day?

Any help would be appreciated. You would think I would know how to make calls. :)
 
I wouldn't call too early in case people aren't back to school yet - I personally loathe anyone who calls me before 9 am - esp. in the summer (I don't mind during the school year) and I swear I have the same solicitors who call at 8 am every morning - drives me crazy! I would shoot for 10 am - 2 pm - if kids are in school - most SAHM are usually home during this time (at least that's what I've found) - depends on how well you know your customers. A call at any time is better than no call!
 
If I make calls during the day, I usually make them from 11-4.
 
I would say anytime after 10. It all depends on what they're doing and if they have little ones but if you call closer to 10 you might catch a few more at home. I know I rarely leave the house before 11:30 unless I have an appointment or meeting.
 
pamperedpals said:
I was thinking of calling when the little ones were down at naptime.:indif:
Click to expand...

Just my own $.02, I HATE when I get calls during nap time. That is the only time that I have to get things done without two little ones clawing at me and constantly calling me. I much prefer calls when they are awake so that I can have "me time" while they are sleeping.

That being said, I don't think that you will find any "perfect" time to call. The best thing to do is come up with the best time for you and then ask if it's a good time for them when they answer.

HTH!
 
There is never a perfect time. I make calls from 9-9 every day! Whenever I can fit them in is when they get done! :) I always ask if I've caught them at an okay time and if I get a yes, we forge ahead!

I personally don't even bother answering the phone when I know I can't talk. Just because the phone rings, doesn't mean it needs answering! So if you catch someone at a bad time, don't feel like you are bothering them! They were the ones who picked up the phone in the first place!
 
DebbieJ said:
There is never a perfect time. I make calls from 9-9 every day! Whenever I can fit them in is when they get done! :) I always ask if I've caught them at an okay time and if I get a yes, we forge ahead!

I personally don't even bother answering the phone when I know I can't talk. Just because the phone rings, doesn't mean it needs answering! So if you catch someone at a bad time, don't feel like you are bothering them! They were the ones who picked up the phone in the first place!
Click to expand...
Great advice! I too make sure that I ask if it's a good time and get a time to call back if it's not.

I personally have trouble not answering the phone but with caller id I can at least tell myself "this call isn't an emergency so I'll call them back when it's a better time" or "finally this person is getting back to me I have to take this one." - That being said, I rarely don't answer. lol
 
One of the gems I collected at NC was that the best time to make calls is when it works for you. Nap times are different in different households. Meal times are different. My general rule of thumb is between 9 a.m. and 9 p.m. (I usually try to get them done before 8 p.m., though, so I don't interrupt someone's favorite tv show.)When they answer I tell them who I am and ask, "Are you interruptible?" If so, I go on. If not, I ask for a convenient time to call back.
 
How much answering goes on during the day? I have considered it but I have sort of assumed that MOST people are not in the same boat as me- at home all day long? Am I wrong about this? I will absolutely start making daytime calls if you tell me that any kind of significant portion of people answer the phone. It would be buckets easier than trying to orchestrate evening calling.

Alison
 
I ask everyone for daytime numbers at my shows. I tell them I am out working at night (doing shows) and I make customer care calls during the day.

No one has hesitated. Most give me cell numbers.
 
Alison, ask people when is the best time to be contacted, and have them star the phone number at which they can be reached during that time. Some people prefer to get calls during the day, but at work. If it's OK with them, call them there!
 

Frequently Asked Questions

What are some effective ways to manage my time while working from home during the day?

To effectively manage your time while working from home, create a structured schedule that includes dedicated work hours, breaks, and time for personal tasks. Use tools like calendars or task management apps to prioritize your daily activities. Setting boundaries with family members or roommates can also help minimize distractions.

How can I stay motivated while working from home?

Staying motivated can be challenging when working from home. To maintain motivation, set clear goals for each day, celebrate small achievements, and create a dedicated workspace that is free from distractions. Additionally, consider joining online communities or groups related to your work for support and inspiration.

What are some tips for maintaining a work-life balance when working from home?

To maintain a healthy work-life balance, establish clear boundaries between work and personal time. Designate specific work hours and stick to them, and avoid working outside of those hours. Incorporate regular breaks, exercise, and leisure activities into your day to recharge and prevent burnout.

How can I effectively communicate with my team while working remotely?

Effective communication with your team while working remotely can be achieved through regular check-ins via video calls, instant messaging, and collaborative tools. Set up a routine for team meetings and encourage open communication channels where team members can share updates, ask questions, and provide feedback.

What resources are available for someone new to direct sales while working from home?

For those new to direct sales, there are numerous resources available, including online training programs, webinars, and mentorship opportunities. Joining direct sales groups on social media platforms can also provide valuable insights and support. Additionally, many companies, like Pampered Chef, offer training materials and community support to help you succeed.

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