This is weird... I have a customer who needs 3 of her Professional cookware pans replaced. I told her that since it was a lifetime warranty, it was fine that she didn't have the receipt. I've had lifetime warranty items replaced before without a receipt.
But now the home office person who is handling my product adjustment request is saying that they have to have the receipt to do it. This is what I got back last time:
Has anyone else had trouble with this? I've had lifetime warranty items replaced before without a receipt, so why are they giving me problems now?
But now the home office person who is handling my product adjustment request is saying that they have to have the receipt to do it. This is what I got back last time:
Thank you for contacting The Pampered Chef. In order for your customer to replace her Professional items we must verify original purchase. The Professional is a lifetime guaranteed item but we would need to verify at what show did your customer purchase it from and the receipt is the form of guarantee to replace the product. Please advise.
Has anyone else had trouble with this? I've had lifetime warranty items replaced before without a receipt, so why are they giving me problems now?