HO Shipping Delays: Any Other Customers Experiencing This Issue?

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Discussion Overview

This thread centers around participants sharing their experiences with shipping delays from the Home Office (HO) for shows submitted around the end of February and beginning of March. Many express frustration over the delays and discuss the impact on their businesses and customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions that they submitted two shows on March 1st, both still showing as received, and expresses concern about their guests wondering where their orders are.
  • Another participant shares that they have a show from February 28th that is still showing as received and notes that the automated shipping number indicates they are currently shipping shows from February 28th.
  • Several users mention that they believe the Home Office is overwhelmed due to a high volume of submissions around the end of the month.
  • One participant expresses disappointment about needing a sample order for an upcoming Open House, which they hope will ship faster than show orders.
  • Another participant shares their experience of having to wait for a customer order that was scheduled to arrive but did not, leading to frustration.
  • Some participants note that they have experienced longer wait times for email responses and phone calls to the Home Office.
  • One participant mentions that they have seen some orders finally shipping, suggesting that the Home Office may be catching up.
  • Another participant reflects on the challenges of planning shows around shipping delays and the need to communicate with hosts about potential wait times.

Areas of Agreement / Disagreement

Views differ among participants regarding the reasons for the delays, with some attributing it to high volume and others expressing frustration over the lack of a better system for managing end-of-month submissions. No clear consensus emerges on the effectiveness of the Home Office's response to the situation.

Contextual Notes

Participants are primarily discussing their personal experiences with shipping delays related to their shows, with many referencing specific dates and orders. The discussion reflects a shared concern about the impact of these delays on their businesses and customer satisfaction.

Who May Find This Useful

Consultants who are experiencing similar shipping delays or are interested in understanding the challenges faced by others in the community may find this discussion relevant.

Momof2...I've got a friend selling PC on the same base (Mildenhall AFB)! What a small world...we're on another board together, one with lots of women who are either military wives or have husbands doing civilian jobs on bases. She goes as NavySpouse2004...if you're interested I'll give you the link. You may know each other already, however.I thought she had told me that no one else in the area sold PC...or maybe that's someone on one of the other bases.I'll be happy to put you in touch with her, if you would like.
 
Really, we shouldn't complain...although it is annoying...they tell us to submit asap...and we don't..we wait until the last day...
I submitted 3 shows on the 28th...although one of the shows was held on the 24th, and one on the 25th...so they closed asap...but the third show was held on the 17th..she just kept waiting on a couple people to order...and they finally did...but I don't want to tell a host..."Oh forget them...just close" I want the host to have the best show possible. It really boils down to better hostess coaching on my half....

Seems to me that most people don't worry about it too much, and when they get them soon...they are thrilled!
I submitted a Feb 15th show on Feb 17th and it was delivered on Feb22nd...ONE WEEK after the show was HELD! That's fast! So their system rocks... we just need to not clog it up at the end of the month...bottleneck.
 
  • Thread starter
  • #33
I know we shouldn't complain- but we really got spoiled there for a while!!
 
my shows submitted on the 1st,5th & yesterday are showing received.
BUT the replacement part order I placed today around 9ish shows picking ???:confused:

(didn't expect this weeks to ship already but the 1st was 7 days ago)
 
Sorry I have to disagree with you this time. We were not getting spoiled, shows were going out when they should. All that means is everyone is doing their job. This is the 21st century & EVERYTHING is faster than it was 1,2,3 years ago etc...If a BILLION dollar company knows its gonna get slammed...well then they sure in hell should have the man power to handle it or else they are not doing thier jobs. There is NO reason why a March show Sunmitted on March 1st. is still showing nothing but recieved!!!:mad: NOW what happens to the March 2nd,rd,fourty etc...are we gonna get them on the 28th! I AM SORRY but I'm ANGRY! Sorry for venting....:o
 
  • Thread starter
  • #36
I just keep praying that it goes from recieved to shipped, ASAP!!
 
Mine from the 28th is still saying received am I the last one?
 
On CC it says they are currently shipping shows received through 2/28.
 
janetupnorth said:
On CC it says they are currently shipping shows received through 2/28.
Click to expand...

They have been saying that since 2/28:eek: :rolleyes:
 
One of mine from the 28th is still showing "Received"....one has been "Picking" for over a day now. I do agree that when they KNOW that they are going to heavier show traffic, they should have a system in place to deal with it.....We've had other very busy times recently, and NEVER (in the past 4 yrs!) have I waited over a week for a show to ship!
 
ChefBeckyD said:
One of mine from the 28th is still showing "Received"....one has been "Picking" for over a day now. I do agree that when they KNOW that they are going to heavier show traffic, they should have a system in place to deal with it.....We've had other very busy times recently, and NEVER (in the past 4 yrs!) have I waited over a week for a show to ship!
Click to expand...


THANK YOU...all I wanted was someone to agree with me....:cool: :cool: :cool:
 
trps said:
Mine from the 28th is still saying received am I the last one?
Click to expand...

You're not the last one. My show from the 28th went from picking to received yesterday.
 
Finally! My 1st show from the 28th, submitted on the 3rd shows shipped. Of course that's just package data transmitted this AM (4:30AM)!!! That means FedEx won't even be picking it up til this afternoon/evening. At least I know my hostess should have her product by end of week(I hope)


I'm sitting here wondering if they ran out of boxes though. My show was only $380 dollars but it's shipping in 5 packages?!! (lol)
 
Mine is still in receiving!I submitted mine on March 8th and it is still receiving today 3-13-07.

I was also bragging to everyone at my shows that PC has been really good about shipping out shows really quickly now. :p

I agree Ginger that they should have been more prepared. Our reputations are on the line sometimes and I don't think they consider that. My customers are usually very patient and not the type to get really bent out of shape but I know it makes me look bad to have to keep telling them "I don't know when it will ship out!" I would think they would get some extra help during double points month and with a host special that gives TWO stones instead of one!

Oh well I will keep praying that it gets shipped out quick so my host can get her packages as quickly as possible.

Debbie :D
 
Just an update....my March show submitted March 1st finally shipped last friday (March 9th) It was a small catty show, but for some reason its coming in 2 boxes (not even together!:eek: ) 1 today & 1 tomorrow!:eek: UPS used to get them at my house in 2-3 days. 1 of the boxes didnt leave Chicago till yesterday:mad:

I REALLY REALLY hate being soooooooooooo negative, its just nothing has gone right for awhile. I just think they tried to do to much at once.....just my opinion
 
My show that I submitted on the 5th has been shipped!!!!!YEAH!!!!!!!!!!!!!!!
 
ALRIGHT!!!!!....Theres hope for the Future!!!!:D :rolleyes: :rolleyes: :D
 
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