HO Shipping Delays: Any Other Customers Experiencing This Issue?

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Discussion Overview

This thread centers around participants sharing their experiences with shipping delays from the Home Office (HO) for shows submitted around the end of February and beginning of March. Many express frustration over the delays and discuss the impact on their businesses and customers.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions that they submitted two shows on March 1st, both still showing as received, and expresses concern about their guests wondering where their orders are.
  • Another participant shares that they have a show from February 28th that is still showing as received and notes that the automated shipping number indicates they are currently shipping shows from February 28th.
  • Several users mention that they believe the Home Office is overwhelmed due to a high volume of submissions around the end of the month.
  • One participant expresses disappointment about needing a sample order for an upcoming Open House, which they hope will ship faster than show orders.
  • Another participant shares their experience of having to wait for a customer order that was scheduled to arrive but did not, leading to frustration.
  • Some participants note that they have experienced longer wait times for email responses and phone calls to the Home Office.
  • One participant mentions that they have seen some orders finally shipping, suggesting that the Home Office may be catching up.
  • Another participant reflects on the challenges of planning shows around shipping delays and the need to communicate with hosts about potential wait times.

Areas of Agreement / Disagreement

Views differ among participants regarding the reasons for the delays, with some attributing it to high volume and others expressing frustration over the lack of a better system for managing end-of-month submissions. No clear consensus emerges on the effectiveness of the Home Office's response to the situation.

Contextual Notes

Participants are primarily discussing their personal experiences with shipping delays related to their shows, with many referencing specific dates and orders. The discussion reflects a shared concern about the impact of these delays on their businesses and customer satisfaction.

Who May Find This Useful

Consultants who are experiencing similar shipping delays or are interested in understanding the challenges faced by others in the community may find this discussion relevant.

gilliandanielle
gilliandanielle
Messages
6,059
I put in two shows on the 1st and both are still showing received...anyone else? I have talked to HO since then, so hopefully they would have told me if something was wrong with the shows. Am I the only one? I got used to the fast shipping and my guests are now wondering where their stuff is!
 
Nope you're not the only one. I have 1 from March 2nd. I called the automated number for shipping and it says they are currentl shipping 2/28 shows.
 
Gillian: I put in 2 shows on 2/28 and they are still showing as "received". They must be REALLY behind.
 
I'm pretty sure they just got slammed with so many shows late on teh 28th and then as well in those next few days before the 5th.... I have gotten 2 shipping emails just today on shows that went in close to midnight.
 
Yup, ditto here - showing received. My order on 2/26 also took almost a full week to ship. End of month, change of product season.

...just look at how many consultants on here had their best months!!!! They are probably buried in stoneware there! :)
 
janetupnorth said:
Yup, ditto here - showing received. My order on 2/26 also took almost a full week to ship. End of month, change of product season.

...just look at how many consultants on here had their best months!!!! They are probably buried in stoneware there! :)
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Ugh! That is NOT what I wanted to hear! I have a sample order that I placed the 4th that I really really really need for my Open House this Saturday!
 
  • Thread starter
  • #7
Okay- thanks! I don't mind if they are behind but I was starting to worry that something was wrong with my show (like maybe they read on here that I really held one on Feb 25th, LMAO!!)
 
gilliandanielle said:
Okay- thanks! I don't mind if they are behind but I was starting to worry that something was wrong with my show (like maybe they read on here that I really held one on Feb 25th, LMAO!!)
Click to expand...

You naughty girl!:D
 
i called and was on hold for a bit, but nothing anymore ususall then normal.
 
gilliandanielle said:
I put in two shows on the 1st and both are still showing received...anyone else? I have talked to HO since then, so hopefully they would have told me if something was wrong with the shows. Am I the only one? I got used to the fast shipping and my guests are now wondering where their stuff is!
Click to expand...

You're not alone...submitted a show March 1st..its still just saying recieved...:(
 
they must be swamped - I have had to call in with questions on things the past few days and the call-back wait time is well over an hour!

I also sent in a small catty show on the 28th - had to wait because it was on the host's debit card and she didn't get paid until that day. Was showing it as "picking" yesterday, but now it says "received" again - I don't know what is going on...

And I am bummed because I had a customer order (and some stuff for me) shipping to my house scheduled to arrive today. FedEx tracking says it was delivered and it is not here. Now I have to figure out how to get my stuff!

Not cool...

Val
 
I submitted 3 shows on the 28th...forgive me home office... :o)...
One has been shipped out... the other two are in picking...but were in received for a long time and now picking for a couple days!!!!

They really are behind!
 
I am thinking a ton of people submitted last minute orders to earn double points
 
Ah... double points... I completely forgot!
 
The shows I submitted on the 28th just shipped! They must be catching up.
 
E-mail wait times are quite a bit too. I e-mailed on 3/1 and didn't get a response until 3/6.
 
They are finally picking my March 1st order. Maybe they are catching up.
 
I know the Feb incentives really put them behind, but couldn't they have anticipated that and planned a little better? Oh well, we've all gotten used to getting quick shipments and it's just a little disappointing to tell our hosts to keep waiting. I'll give longer wait times for my next hosts just in case.
 
I called today worrying that maybe it was an issue with a cc. But they said no, they are busy. They are picking and shipping shows that were submitted on the 28th.
 
ChefBeckyD said:
Ugh! That is NOT what I wanted to hear! I have a sample order that I placed the 4th that I really really really need for my Open House this Saturday!
Click to expand...

Sample orders are different and are shipped faster than shows. I'm sure that you'll have it soon. Good luck!
 
sample vs show orders
Jules711 said:
Sample orders are different and are shipped faster than shows. I'm sure that you'll have it soon. Good luck!
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I hope that is true, however, when I called they told me that they were giving priority to getting the shows out. It makes sense, but I really want my stuff. I've got an Open house this Friday and my stuff hasn't shipped yet, so I'm trying to borrow some of the new products from some local ladies. I really thought they would be here in time. Oops.
 
I submitted a show on 2/28 that is still showing as "received." REALLY annoying.
 
caritok said:
I hope that is true, however, when I called they told me that they were giving priority to getting the shows out. It makes sense, but I really want my stuff. I've got an Open house this Friday and my stuff hasn't shipped yet, so I'm trying to borrow some of the new products from some local ladies. I really thought they would be here in time. Oops.
Click to expand...

Same here! Mine is Saturday at Noon - and I only needed Pkg. D to complete my products......but now I'm not going to have them....bummer (Still showing just received)
 
KimmyDarling said:
I submitted a show on 2/28 that is still showing as "received." REALLY annoying.
Click to expand...

One of mine from the 28th is now "picking", but the one I was told on the 2nd would ship in 1-2 days is still showing as "received". I know that PC was bombarded at the end of the month.....but they are every month - I just think they would have some kind of system or plan in place for the end of month rush! (besides late shipping.....it's been over a week now!)
 
caritok said:
They are finally picking my March 1st order. Maybe they are catching up.
Click to expand...

My March 1st order is STILL saying recieved......:mad: I cannot believe over a week & still NOTHING!!! very very bad system.....:eek:
 
my show I submitted on the 28th finally shipped yesterday and is suppose to be delivered tomorrow! Yeah!
 
momoftwins said:
my show I submitted on the 28th finally shipped yesterday and is suppose to be delivered tomorrow! Yeah!
Click to expand...

That is some quick shipping time once it finally went out! Do you normally get them that quick?
 
typically - I live in Nebraska so it usually only takes 2 days (my last order did anyway).
 
Submitted my show the 28th and is still received, good thing it is for only family so they understand. Going to have to plan ahead for my next show...
 
dumb question
momof2_pc4u said:
i called and was on hold for a bit, but nothing anymore ususall then normal.
Click to expand...

momof2....do consultants outside of the us have a different call center? :confused: were you calling our HO in Chicago? i've always wondered about how consultants on military bases sell pc. do you have the same catalog? where are your products shipped from? i'm not military...just curious :)
 
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