Hi All,I'm so Frustrated With a Recent Host of Mine....just

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Discussion Overview

This thread discusses frustrations experienced by a participant regarding payment collection from a host for outside orders during a Pampered Chef show. Participants share their personal experiences and methods for handling similar situations, focusing on the responsibilities of hosts in collecting payments.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over a host's failure to collect payments for outside orders, leading to delays in fulfilling guest orders.
  • Another participant mentioned that they do not chase payments and instead require the host to collect payments directly from guests, consolidating payments into one transaction.
  • Several users noted that making the host responsible for collecting payments can incentivize them to ensure all payments are received before orders are submitted.
  • One participant shared their experience of contacting guests directly when payment issues arise, emphasizing the importance of communication with both the host and guests.
  • Another participant recounted a past experience where they lost contact information for guests due to improper payment collection, leading them to establish a policy of not filling orders until payment is received.
  • One participant reflected on their learning experience regarding payment collection, indicating a desire to be clearer about payment expectations with hosts in the future.

Areas of Agreement / Disagreement

Views differ on the best approach to handling payment collection, with some participants advocating for host responsibility while others share their own methods of direct communication with guests. No clear consensus emerges on a single effective strategy.

Contextual Notes

Participants share varied personal experiences and strategies related to payment collection from hosts, highlighting the challenges faced in maintaining clear communication and accountability.

Who May Find This Useful

Consultants who encounter similar issues with payment collection from hosts may find the shared experiences and strategies relevant to their own practices.

A
AJ-1
Messages
48
Hi All,

I'm so frustrated with a recent host of mine....just thought I'd share.

I had a show on June 10th. I followed through with host coaching leading up to the date and encouraged "J" to get any outside orders for people who couldn't attend. I even spent one phone call giving her specific instructions on what info she'd need to obtain, including getting the persons method of payment.

She was so excited the night of her show and had 5 outside orders....including a few people from work interested in seeing a catalogue. I thought this was great. However, she neglected to get the payment for all of those orders.

I've been chasing 3 people for payment since June 10 and last night finally submitted the show. I decided to have the 3 orders shipped to my home because I'm afraid if I allow them to go to the host, I'll never get my payment and the product will be gone.

Has anyone else been in this type of situation? I'm really disappointed for the other guests because they are all waiting on their orders....but, I don't think it should be left to me to chase these others around for money.

I'd appreciate any thoughts/feedback on how to deal with this going forward. I pride myself on host coaching...and have a check list that I have with me at each phone call so that I don't forget to mention something. Obviously something went wrong.

Thanks!

AJ
 
Re: Frustrated....I don't chase the payments. I make the host do that. The guests write checks to her after the show and she gives me one large payment over teh phone.
 
Re: Frustrated....Yes, make the host get the payments. Tell her you can't accept the orders without the payments. By submitting the orders with the show, you're giving the host credit for orders that really aren't orders yet. She'll be getting host benefits on guest sales that are potentially going to be returned if you can't get money from these people. Telling the host you won't add those orders to her total without payment will give her incentive to get payment.
 
Re: Frustrated....I have had that problem in the past, once in awhile or if I receive a bad credit card and can't resove fast, I call the guest and let them know that there are payment issues with orders and can't submit show unitl taken care. And I let the host know that I called everyone and let them know also.
 
Re: Frustrated....
wadesgirl said:
I don't chase the payments. I make the host do that. The guests write checks to her after the show and she gives me one large payment over teh phone.
Click to expand...

^^This. Host pays me for all outside orders.
 
Re: Frustrated....All the times I have had the host get the payments I have lost contact info for ex, I had a show that was 1000+ and the host wrote 1 big check to me on thew order form she had all her friends name but her address on every order, and that made me upset, I questioned her about it and she said that if there is a problem I could call her, 3 days after her show was delivered she called and I did not call her back and so on from this time on I say to everyone "Your order can not be filled until payment is received" that puts you in charge of your business and most of my hosts except that 1 have cooperated.

I think you did the right thing by having the items come to you, Maybe I would call them back and say When your payment is received then you can receive your products. Hope it works out for you
 
  • Thread starter
  • #7
Re: Frustrated....Thanks Everyone!!! I really appreciate the feedback.I've never had this happen before. Another thing that bothers me is that my host "J" got 3 cheques for me because some people added to their order after the show. I had to drive to her house to pick them up. When I got there I mentioned there were still 3 outstanding payments. I think what I should have said was I'd have to delete those orders from her show which would have caused her free product value to come down....but I didn't want to loose her as a host. She plans on booking for the fall when the new catalogue comes out. Such a dilemma.I think I learned the hard way on this one. I'll have to be crystal clear on the payments for outside orders going forward. I had someone from my work order a splatter screen...so I threw all of those other orders under her name. I didn't want to be paying the special shipping for each one. Especially if I don't get a payment from them.
 

Frequently Asked Questions

What should I do if a host is unresponsive during their party?

If a host is unresponsive, try reaching out through multiple channels such as text, email, or social media. Be polite and express your eagerness to help them succeed. If they still don't respond, consider sending a gentle reminder about the upcoming party and the importance of their involvement.

How can I handle a host who is not promoting their party?

If a host is not promoting their party, have a candid conversation with them about the importance of their role in generating interest. Offer them tips and resources, such as sample posts or messages they can share with their friends and family, to make it easier for them to promote the event.

What steps can I take if a host is not meeting their sales goals?

If a host is struggling to meet their sales goals, offer to provide additional support. This could include hosting a mini-training session on how to engage their guests or sharing strategies for increasing sales. Encourage them to reach out to their network and remind them of the benefits of hosting.

How do I manage my frustration with a difficult host?

When should I consider ending a partnership with a host?

If a host consistently fails to communicate or fulfill their responsibilities despite your efforts to engage them, it may be time to reconsider the partnership. Before making a final decision, have an open conversation with them to understand their perspective and see if there is a way to improve the situation.

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